At a Glance
- Tasks: Manage and grow high-value retail accounts while driving commercial performance.
- Company: Join PayPoint, a leader in payment and retail technology solutions.
- Benefits: Generous salary, car allowance, and flexible working hours.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be the voice of the customer and make a real impact in retail.
- Qualifications: Experience in account management and strong negotiation skills required.
The predicted salary is between 35000 - 45000 £ per year.
Generous base salary, plus car allowance. Full-time, permanent role Monday–Friday, 36.25 hours per week.
We’re looking for an experienced and commercially focused Account Manager to manage and grow a portfolio of high-value retail partners, including convenience stores, grocers and major forecourt estates. This is a highly visible role where you’ll act as the main point of contact for your accounts, building strong relationships at all levels while driving commercial performance and delivering key initiatives. You’ll also play a key role in representing the voice of the customer within PayPoint, ensuring we continue to evolve and deliver value for our retail partners.
The role:
- Managing and developing a portfolio of retail accounts, building strong relationships from store to senior leadership level.
- Creating and delivering a structured stakeholder and contact strategy.
- Identifying and driving new business opportunities across existing and new customers.
- Leading the delivery of hardware and software rollouts in collaboration with internal teams.
- Owning retailer relationships, contracts and ongoing commercial performance.
- Monitoring KPIs and implementing actions to optimise performance.
- Leading commercial negotiations to deliver mutually beneficial outcomes.
- Collaborating cross-functionally (marketing, PR, operations, product, IT) to deliver best-in-class partnerships.
- Developing and supporting annual marketing plans for key accounts.
- Acting as the internal advocate for customer needs and priorities.
- Managing and resolving retailer issues, ensuring timely escalation where needed.
- Keeping close to market trends and competitor activity to inform strategy.
What we’re looking for:
Essential:
- Proven experience in account management or relationship management.
- Strong commercial awareness and negotiation skills.
- Ability to influence stakeholders and drive outcomes to completion.
- Experience identifying and delivering new business opportunities.
- Strong project management and organisational skills.
- Confident communicator with experience presenting to stakeholders.
- Excellent attention to detail and ability to manage multiple priorities.
- Proficient in MS Office (Word, Excel, PowerPoint).
- Full driving licence and willingness to travel regularly.
Desirable:
- Experience working with retail or wholesale customers.
- Understanding of the grocery retail / FMCG / supply chain landscape.
- Experience in B2B customer service or account environments.
- Knowledge of payments, utilities or fintech markets.
- Familiarity with Power BI.
What you’ll bring:
- A professional, organised and resilient approach.
- Strong relationship-building skills and the ability to engage at all levels.
- A proactive, self-starting mindset with the ability to work independently.
- Flexibility and resilience to thrive in a fast-paced environment.
About PayPoint:
Since 1996, PayPoint has been powering convenient payment and retail technology solutions across the UK. With over £15 billion in transactions every year, we're at the heart of local communities, helping retailers thrive and customers stay connected.
Account Manager employer: PayPoint plc.
At PayPoint, we pride ourselves on being an excellent employer, offering a generous base salary and car allowance alongside a supportive work culture that values employee growth and development. Our team thrives in a dynamic environment where collaboration is key, and we provide ample opportunities for our Account Managers to build strong relationships with high-value retail partners while driving commercial success. Located at the heart of local communities, we empower our employees to make a meaningful impact in the retail technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your relationship-building skills and commercial awareness, and don’t forget to share specific examples of your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at PayPoint and ready to take on the challenge of managing those high-value retail partners.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and relationship building, and don’t forget to showcase your commercial awareness and negotiation skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've driven new business opportunities and managed key accounts in the past.
Showcase Your Communication Skills:As an Account Manager, communication is key. Make sure your application reflects your confident communication style. Whether it's through your CV or cover letter, let us see how you engage with stakeholders at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the PayPoint team!
How to prepare for a job interview at PayPoint plc.
✨Know Your Accounts Inside Out
Before the interview, make sure you research the retail partners you'll be managing. Understand their business models, challenges, and how they fit into the broader market landscape. This will help you demonstrate your commercial awareness and show that you're ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Think about specific instances where you influenced stakeholders or resolved conflicts. This will highlight your ability to engage at all levels, which is crucial for an Account Manager.
✨Be Ready to Discuss KPIs and Performance
Familiarise yourself with key performance indicators relevant to account management. Be prepared to discuss how you've monitored and optimised performance in past roles. This shows that you understand the importance of driving commercial outcomes and can bring value to the team.
✨Demonstrate Your Project Management Skills
Think of examples where you've led projects or initiatives, especially those involving cross-functional collaboration. Highlight your organisational skills and how you managed multiple priorities. This will reassure the interviewers that you can handle the fast-paced environment at PayPoint.
