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- Tasks: Provide technical support across our retail network and solve real-world problems.
- Company: Join PayPoint, a leader in innovation with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, gym access, and a contributory pension scheme.
- Other info: Hybrid role with excellent career progression opportunities and a commitment to inclusivity.
- Why this job: Make an impact by supporting 30,000 sites and enhancing customer experiences.
- Qualifications: Experience in Windows environments and strong problem-solving skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
At PayPoint we pride ourselves on being at the forefront of innovation. Whether you’re a recent graduate or an experienced IT professional, we would love to hear from you if you have a genuine interest in operating systems, devices, applications, and software, and enjoy solving problems. This role is hybrid, with 2–3 days a week in our Welwyn Garden City office. Our team operates on a 7‑day rota to cover Contact Centre opening hours: Monday‑Friday: Range of shifts between 8 am – 8 pm.
As an Application Support Analyst you’ll provide technical and application support across our retail network, covering 30,000 sites. This includes our PayPoint One, PayPoint Mini, EPOS systems, and back‑office platforms. Your responsibilities will include:
- Delivering technical and application support to retailers and colleagues.
- Managing incidents and changes raised via our ticketing system.
- Investigating root causes and escalating issues to 3rd‑line support where needed.
- Supporting system integrations and new installations in live environments.
What would we like from you?
- Experience in a Windows‑based, 24/7 environment.
- Background in 1st and/or 2nd line support.
- Strong customer service skills, a problem‑solving mindset, and flexibility to adapt to change quickly.
- Ability to communicate effectively with both technical and non‑technical stakeholders.
Bonus Skills (Nice to Have):
- Experience with transaction processing systems.
- Knowledge of IIS Server.
- Familiarity with ITIL principles.
- Experience with Transact‑SQL queries.
- Knowledge of Splunk or similar monitoring tools.
What can we do for you?
- Holiday purchase scheme, with 25 days holiday plus bank holidays.
- On‑site gym (free) and nationwide corporate‑rate gym membership.
- Online benefits portal offering discounts on shopping and holidays.
- Contributory company pension scheme.
- Progression and development opportunities.
- Private medical insurance and life assurance.
- Additional benefits available at a discounted rate.
At PayPoint, we’re committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Application Support Analyst in Welwyn Garden City employer: PayPoint plc
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Application Support Analyst role at PayPoint. You never know who might have the inside scoop or can refer you directly!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and problem-solving techniques. Think about real-life scenarios where you've tackled issues in a Windows-based environment. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've helped users in the past, especially in a 24/7 support setting. Remember, it's all about making the user experience as smooth as possible.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the PayPoint team!
We think you need these skills to ace Application Support Analyst in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion: Let us see your genuine interest in operating systems and applications shine through. Share any relevant experiences or projects that highlight your problem-solving skills and enthusiasm for tech.
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience in 1st and 2nd line support, and don’t forget to mention any bonus skills like transaction processing systems or ITIL knowledge.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Be specific about how your background aligns with our needs and how you can contribute to our innovative culture at PayPoint.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at PayPoint plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of operating systems, applications, and software relevant to the role. Be prepared to discuss your experience with Windows-based environments and any specific tools mentioned in the job description, like IIS Server or Transact-SQL.
✨Show Off Your Problem-Solving Skills
Since this role involves troubleshooting and managing incidents, think of examples from your past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving mindset.
✨Communicate Like a Pro
You'll need to interact with both technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. During the interview, focus on clear communication and active listening to show that you can bridge the gap between different audiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life situations. Prepare by thinking about how you would manage incidents or support system integrations in a live environment. This will help you showcase your adaptability and customer service skills.