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- Tasks: Join an Agile team to deliver top-notch customer-facing products using Salesforce.
- Company: Dynamic company focused on innovation and collaboration in CRM services.
- Benefits: Remote work options, 25 days holiday, gym access, and a range of discounts.
- Why this job: Make a real impact by optimising Salesforce for our business users and community.
- Qualifications: Salesforce Administrator Certification and experience in managing user profiles and permissions.
- Other info: Great opportunities for career growth and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products. You will evangelise Salesforce within the company, and work with the Business stakeholders and CRM Team to ensure requirements are delivered in a timely and efficient manner using Agile principles. The role is principally responsible for establishing and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes CRM (Salesforce) and PayPoint Back Office (including legacy applications). A key focus of the role is to support the team to drive down the number of incidents and set the team up to deliver excellent service to our business users who serve the Retailer and Merchants community.
What would we like from you?
- Salesforce Administrator Certification with real life experience in this role
- Responsible for handling escalation of issues from all SFDC users and feeding back to the end user
- Manage user profiles, roles, permission sets, assignment rules, and license needs
- Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules in conjunction with the wider team and design authority
- Monitor data quality, integrity and user adoption as part of the wider application support team
- Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
- Helping to establish and provide robust support processes for all CRM systems (including Salesforce, Magic and back-office systems)
- Ensure that all change from the CRM Delivery team that is transitioned into production has the right controls and processes in place to be effectively supported
- Work with the Support Team to deliver business change on Salesforce and back office systems
- Helping to deliver road map and support items
- Champion knowledge share and learning within the CRM Services and to our business users
- Desirable knowledge and practical experience with Apex (triggers, batches, integrations, best practices, …)
It would be great if you already have…
- 1- 2 years experience in implementing and configuring Salesforce.com instances. Ideally experienced with lightning implementations & support at enterprise license levels
- CPQ Advanced and Admin Advanced certifications Desirable
- Good understanding of declarative tools like Process Builder and Lightning Flows including when to use them and their limitations
- Knowledge and experiences with Sales and Service clouds
- Experience of working within a support team
- SQL Server (T-SQL, Stored Procedures)
- Experience of Azure Cloud
- Good communication skills; both written and verbal
- Team Player with a can-do attitude
What will you be doing?
- As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products.
- You will evangelise Salesforce within the company, and work with the Business stakeholders and CRM Team to ensure requirements are delivered in a timely and efficient manner using Agile principles.
- The role is principally responsible for establishing and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes CRM (Salesforce) and PayPoint Back Office (including legacy applications).
- A key focus of the role is to support the team to drive down the number of incidents and set the team up to deliver excellent service to our business users who serve the Retailer and Merchants community.
What can we do for you?
- This position offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City. Expectation is once per month for team meetings
- Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
- On-site gym at our office (Free), and nationwide corporate rate gym membership
- Online benefits portal where you can access lots of deals, discounts – for example of shopping or holidays
- Progression and Development
- Contributory company pension scheme
- Private medical insurance
- Life assurance of 3 x annual gross salary, with the option to purchase additional cover
- You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint.
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Salesforce Administrator employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Salesforce Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your Salesforce knowledge and be ready to discuss your real-life experiences. Practice common interview questions and think about how you can showcase your skills in managing user profiles and handling escalations.
✨Tip Number 3
Show off your passion for Salesforce! During interviews, share examples of how you've evangelised Salesforce in previous roles. Talk about how you've improved processes or supported users, as this will demonstrate your commitment to the platform.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our Agile environment.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Show Off Your Salesforce Skills: Make sure to highlight your Salesforce Administrator Certification and any real-life experience you have. We want to see how you've tackled challenges in previous roles, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in the position!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PayPoint plc.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around the features and functionalities relevant to the role. Be prepared to discuss your experience with user profiles, permission sets, and custom objects, as these are key areas they'll likely focus on.
✨Showcase Your Agile Experience
Since this role is part of an Agile team, be ready to talk about your experience working in Agile environments. Share specific examples of how you've contributed to projects using Agile principles, and how you’ve collaborated with stakeholders to deliver results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past incidents you've managed, how you handled escalations, and what processes you implemented to improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Communication Skills
Good communication is crucial for this role, so practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in simple terms, as you'll need to work closely with business users who may not have a technical background.
