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- Tasks: Join our team to enhance IT infrastructure and automate tasks for faster project delivery.
- Company: Handepay is a forward-thinking company focused on next-gen cloud technology and automation.
- Benefits: Enjoy remote work, 25 days leave, employee discounts, and social events.
- Why this job: Be part of a dynamic team driving innovation in a supportive and inclusive environment.
- Qualifications: Experience with Windows/Linux technologies and strong problem-solving skills are essential.
- Other info: This role offers hybrid working with occasional travel to our Liverpool office.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group’s IT Infrastructure while we continue to push forward with our next gen cloud technology and automation.
Infrastructure engineers will ensure automation of tasks is at the forefront of speed to deployment of new project work or existing improvements to the infrastructure. The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate managing incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or an ability to provide examples of working in a service critical environment are advantageous.
As an Infrastructure Engineer they will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will include the introduction of standards to ensure conformity within the PayPoint environments.
Be responsible for and deliver:
- Operational support of the Infrastructure carrying out 2nd and 3rd line analysis of incidents and problems
- Engaging with relevant 3rd party support to assist with incident resolution
- Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documentation in the ticketing platform
- Ensure compliance and operation within all company controls and security standards
- Assist with Projects and Infrastructure Delivery
- Proactively driving automation of infrastructure tasks to guarantee the outcome of repeatable tasks
- Identify improvements to existing processes ensuring that with agreement, these improvements are implemented in line with PayPoint and Handepay standards
- Service improvement through best practice and new and innovative technologies
- Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels
- Review and approve changes in line with the Change Management Process
- Implement, maintain and test PayPoint DR services as and when required to do so
- Update documentation, policies and procedures as well as ensuring that they are followed
- Cover on call for 1 week out of 4 per month
- And any other duties where applicable
What would we like from you?
- Proven Production Support or Project Delivery experience
- Proven ability to document and explain designs
- Detail orientated with strong written and verbal communication skills
- Expert Knowledge in the following:
- Windows Server OS’s (Ideally from 2016 to 2022)
- Full Windows Stack including DHCP, DNS, AD
- Linux (Ideally Ubuntu, RedHat and Rocky)
- Microsoft Exchange 2013/2016
- Microsoft Office 365
- Microsoft Azure Stack from Compute, Networking, to Azure Active Directory
- Hyper-V
- VMWare
- NetApp
- System Center
- Cisco, Routers and Switches
- Microsoft SQL
- IaC Technologies (Ansible, Terraform, etc)
It would be great if you already have:
- PCI-DSS compliance
- Proficient in PowerShell Scripting, Bash Scripting or Python
- Windows Storage Spaces and Storage Spaces Direct
- HPE Hardware Design of Highly Available Systems
Experience in:
- Delivering projects and solutions from inception to completion
Any experience with the following software products:
- zScaler
- CrowdStrike
- SIEM
- Solarwinds
- Zabbix
- Grafana
- Azure DevOps
- Jenkins
The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Liverpool. 25 days annual leave plus 8 bank holidays. Share Incentive Scheme. Electric Vehicle Scheme. Life Assurance. Discounts through our employee benefits platform. Opportunity to progress through the business. Employee social events, lunches and activities. Free refreshments provided. Contributory company pension scheme.
At Handepay, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Infrastructure Engineer - Handepay employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer - Handepay
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server OS, Linux distributions, and Azure Stack. Having hands-on experience or projects that showcase your skills in these areas can set you apart during discussions.
✨Tip Number 2
Prepare to discuss your experience with automation tools like Ansible or Terraform. Be ready to provide examples of how you've implemented automation in previous roles, as this is a key focus for the Infrastructure Engineer position.
✨Tip Number 3
Highlight any experience you have in the financial sector or service-critical environments. This will demonstrate your understanding of the regulatory requirements and the importance of maintaining high standards in infrastructure services.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of incidents you've managed from start to finish. Discussing your approach to root cause analysis and resolution will illustrate your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace Infrastructure Engineer - Handepay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Linux technologies, as well as any relevant project delivery or production support experience. Use specific examples that demonstrate your skills in automation and incident management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of compliance standards like PCI DSS and ISO27001, and how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Clearly list your technical skills, especially those mentioned in the job description such as PowerShell scripting, Azure Stack, and experience with VMware. Provide context for these skills by including brief examples of how you've applied them in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Infrastructure Engineer role.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Linux technologies in detail. Highlight specific projects where you've installed, supported, or maintained these systems, and be ready to explain how you managed incidents through to resolution.
✨Demonstrate Your Understanding of Compliance
Since the role involves ensuring compliance with standards like PCI DSS and ISO27001, come equipped with examples of how you've previously adhered to regulatory requirements in your work. This will show that you understand the importance of security in infrastructure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in a service-critical environment. Prepare to discuss how you've handled incidents, performed root cause analysis, and implemented improvements in past roles.
✨Emphasise Your Automation Experience
As automation is key to this role, be ready to talk about your experience with IaC technologies like Ansible or Terraform. Share specific examples of how you've driven automation in previous projects to improve efficiency and speed up deployment.
