Infrastructure Engineer

Why are we recruiting?We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group\’s IT Infrastructure while we continue to push forward with our next gen cloud technology and automation.

What will you be doing?Infrastructure engineers will ensure automation of tasks is at the forefront of speed to deployment of new project work or existing improvements to the infrastructure.

The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate managing incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or an ability to provide examples of working in a service critical environment are advantageous.

As an Infrastructure Engineer, they will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will include the introduction of standards to ensure conformity within the PayPoint environments.

Key Responsibilities

Operational support of the Infrastructure carrying out 2nd and 3rd line analysis of incidents and problems

Engaging with relevant 3rd party support to assist with incident resolution

Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documentation in the ticketing platform

Ensure compliance and operation within all company controls and security standards

Assist with Projects and Infrastructure Delivery

Proactively drive automation of infrastructure tasks to guarantee the outcome of repeatable tasks

Identify improvements to existing processes ensuring that with agreement, these improvements are implemented in line with PayPoint and Handepay standards

Service improvement through best practice and new and innovative technologies

Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels

Review and approve changes in line with the Change Management Process

Implement, maintain and test PayPoint DR services as and when required

Update documentation, policies and procedures and ensure they are followed

Cover on-call duties for 1 week out of 4 per month

Perform any other duties as applicable

What would we like from you?

Proven Production Support or Project Delivery experience

Proven ability to document and explain designs

Detail-oriented with strong written and verbal communication skills

Expert Knowledge in the following:

Windows Server OS\’s (Ideally from 2016 to 2022)

Full Windows Stack including DHCP, DNS, AD

Linux (Ideally Ubuntu, RedHat, and Rocky)

Microsoft Exchange 2013/2016

Microsoft Office 365

Microsoft Azure Stack from Compute, Networking, to Azure Active Directory

Hyper-V

Proven support experience in:

VMWare

NetApp

System Center

Cisco, Routers and Switches

Microsoft SQL

IaC Technologies (Ansible, Terraform, etc)

Understanding of security in relation to network, server, applications, data, and databases

Additional preferred experience:

PCI-DSS compliance

Proficient in PowerShell Scripting, Bash Scripting or Python

Windows Storage Spaces and Storage Spaces Direct

HPE Hardware

Design of Highly Available Systems

Experience in:

Delivering projects and solutions from inception to completion

Optional software experience:

zScaler

CrowdStrike

SIEM

Solarwinds

Zabbix

Grafana

Azure DevOps

Jenkins

What can we do for you?The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Liverpool.

25 days annual leave plus 8 bank holidays

Share Incentive Scheme

Electric Vehicle Scheme

Life Assurance

Discounts through our employee benefits platform

Opportunity to progress through the business

Employee social events, lunches, and activities

Free refreshments provided

Contributory company pension scheme

At Handepay, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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