Cyber Security Operations Analyst

Job Details: Cyber Security Operations Analyst

Full details of the job.

Vacancy Name: Cyber Security Operations Analyst

Vacancy No: VN471

Employment Type: Full-Time

Business Name: PayPoint Network Ltd

Location: Welwyn Garden City, UK

Cyber Security Operations Analysts are central to driving PayPoint’s Cyber Security and IT operations, playing a key role in delivering services to our clients, retailers, and consumers across the United Kingdom.

From the Security Operations Centre located in Welwyn Garden City, the team of analysts monitor and respond to alerts and events from across our network. The team will undertake actions necessary to maintain our service availability and security, including triage, investigation, analysis, resolution, and escalation to third-line support teams.

With services hosted in our data centres and the Cloud, you will use a range of tools and technologies to provide the operational controls needed to maintain the high levels of service expected by our clients, retailers, and consumers.

We now have an opportunity for an enthusiastic individual to join our analysts in what is already a fun and engaging team. While experience in a similar role is beneficial, we are open to speaking with graduates or individuals with IT backgrounds such as service desk and desktop engineers seeking a new career path.

What will you be doing?

• Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions.
• Manage the lifecycle of security incidents, from detection through resolution, ensuring proper triage, prioritization, and escalation.
• Investigate suspicious activities, security breaches, and incidents using log data, threat intelligence, and system alerts to identify root causes and take corrective actions.
• Triage and escalate incidents based on severity, organizational policies, and operational impact.
• Perform initial incident response actions, including containment, mitigation, and support for recovery, in collaboration with IT and security teams.
• Collaborate with IT and security teams to investigate and resolve security and operational issues, balancing security with service continuity.
• Ensure service availability and performance by proactively identifying potential issues and working with teams to resolve operational incidents.
• Maintain incident logs, documentation, and reports for auditing, compliance, and continuous improvement.
• Analyze trends in security threats and vulnerabilities to stay ahead of emerging risks and refine response strategies.
• Participate in threat hunting and vulnerability assessments to identify and address security gaps.
• Support stakeholders to improve security configurations, operational practices, and incident management processes.
• Assist in developing and refining SOC procedures, playbooks, and runbooks.
• Work in a 24/7 rotating shift pattern (4 days on, 4 days off) to ensure continuous monitoring and support.

What would we like from you?

• Passion for IT and interest in Cyber Security.
• Strong problem-solving skills.
• Attention to detail with excellent communication skills.
• Knowledge of Microsoft Office 365.

Preferred qualifications and experience:

• Experience working in a 24/7 rota, especially in IT or Security roles.
• Knowledge of SIEM tools.
• Scripting skills in PowerShell, Bash, and KQL.
• Experience with security tools like Zscaler, Microsoft Defender, Sentinel, Splunk, and others.
• Understanding of Linux, Azure, and PCI-DSS compliance.

What can we do for you?

Enjoy a rewarding career at our head office in Welwyn Garden City, with benefits including:

• 22 days holiday
• On-site gym and nationwide gym discounts
• Access to online deals and discounts
• Contributory pension scheme
• Career progression opportunities
• Private medical insurance
• Life assurance of 3x salary, with options to increase
• Additional benefits at discounted rates

We are committed to fostering an inclusive culture where everyone can thrive and feel a sense of belonging.

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