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- Tasks: Join our team to support customers with orders and resolve issues efficiently.
- Company: MBL Solutions is a leading gift card technology provider, part of the Paypoint Group.
- Benefits: Enjoy a competitive salary, full training, and a collaborative work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation.
- Qualifications: Previous customer service experience is a plus; strong communication and Microsoft Office skills required.
- Other info: This role offers a chance to grow in a fast-paced, supportive atmosphere.
The predicted salary is between 24127 - 24127 £ per year.
Salary: £24,127
Location: Wallsend NE28 9NM
MBL is a market-leading platform gift card technology and services provider, working with some of the largest retailers in the UK. We are a Love2shop company and part of the Paypoint Group.
At MBL Solutions, we don’t just provide market-leading technology solutions; we take time to learn about our clients and their customers. We work collaboratively to ensure our solutions meet both client and customer needs.
MBL is looking for an Operations Administrator to join a small, fast-paced team supporting customers with orders. You will report to the Operations Manager, who will provide full training. Previous experience in a customer service or administrative role would be advantageous.
Main Responsibilities:- Process new orders
- Provide customers with account balance information and resolve balance disputes
- Support the setup and testing of all new products launched
- Monitor digital order failures and respond appropriately
- Proactively resolve customer issues, aiming for first-time resolution
- Identify and raise areas of concern with your line manager
- Ability to work in a fast-paced environment
- Excellent attention to detail
- Proactive attitude
- Customer-focused approach
- Confident using Microsoft Office (Word & Excel)
- Strong communication skills
Customer Service Advisor employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with MBL Solutions and their services. Understanding their gift card technology and how they support retailers will help you demonstrate your enthusiasm and knowledge during any conversations.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle order disputes or customer inquiries to show your proactive attitude.
✨Tip Number 3
Make sure you're comfortable using Microsoft Office, especially Excel. You might be asked about your proficiency, so being able to discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare some questions to ask during your interview. This shows your interest in the role and the company, and it gives you a chance to find out more about the team dynamics and expectations.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise skills like attention to detail, communication, and proficiency in Microsoft Office, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and customer-focused approach. Mention specific examples of how you've resolved customer issues in the past, aiming for a first-time resolution.
Highlight Relevant Skills: In your application, clearly outline your ability to work in a fast-paced environment and your strong communication skills. These traits are essential for the role at MBL Solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at PayPoint plc.
✨Show Your Customer Service Skills
Make sure to highlight any previous experience in customer service roles. Share specific examples of how you've resolved customer issues or improved their experience, as this will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Attention to Detail
Since the job requires excellent attention to detail, prepare to discuss situations where your meticulousness made a difference. You could mention how you ensured accuracy in processing orders or managing customer accounts.
✨Be Proactive in Your Approach
MBL Solutions values a proactive attitude. During the interview, express your willingness to take initiative and solve problems before they escalate. You might want to share an example of a time when you identified a potential issue and addressed it effectively.
✨Familiarise Yourself with Microsoft Office
As the role requires confidence in using Microsoft Office, especially Word and Excel, brush up on your skills. Be prepared to discuss how you've used these tools in past roles, perhaps for tracking orders or creating reports.
