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- Tasks: Make outbound calls and provide admin support to the Parcels team.
- Company: Join PayPoint, a leading provider in retail payment solutions.
- Benefits: Enjoy a competitive salary and the chance to develop your skills.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Previous customer service and telephony experience required.
- Other info: Flexible working hours with a supportive team culture.
The predicted salary is between 24055 - 24055 £ per year.
Start date: 22nd September 2025
End date: 31st January 2026
Monday – Friday 9am – 5.15pm
Salary: £24,055
PayPoint Welwyn Garden City AL7 1EL
The Role
To provide professional, comprehensive & flexible outbound call and administrational support to the Parcels team. Main Responsibilities:
- Undertake outbound calls to existing and prospect retailers to reduce non-compliance.
- Support internal and external colleagues by undertaking outbound calls and handling escalations effectively.
- Provide thorough training to retailers to reduce non-compliance and better understanding of terminal processes.
- Ensure queries, issues and complaints are resolved in a timely manner, within agreed SLAs, escalating when required.
- Handle queries relating to site change of ownership, installs, decommissions and suspends in a timely manner.
- Deal with queries from newly established or test clients.
- Issue training to new starters and existing colleagues when required.
- Prioritise workload effectively, achieving agreed targets and objectives.
- Implement excellent retailer, customer and client care at all times.
- Portray a positive image of the company always maintaining a professional manner when communicating with retailers, customers and clients.
- Build and develop strong working relationships with retailers.
- Support other Retail Operations functions with ad hoc outbound/inbound calling projects and administrative work as and when required.
Attributes:
- Excellent interpersonal & verbal communication skills with the ability to liaise with a diverse group of retailers.
- A well-organised individual who is self-motivated and confident and can work well, even when under pressure.
- Someone who possesses a flexible approach to work and welcomes and adapts easily to change.
- Ability to work as an individual but also as part of a team
- Ability to use initiative when needed and take the lead.
- Someone who works well without close supervision after full training.
- Ability to work within set guidelines and follow procedures.
- A good listener who can quickly identify the issue and provide accurate guidance on its resolution.
- Tenacious in seeking the resolution of issues / problems.
- Strong time management, organisation and prioritisation skills in order to successfully meet deadlines and control own workload.
Candidate Requirements:
- Previous experience of working within a busy customer service environment.
- Previous telephony experience
- Experience of answering telephone queries effectively and working within tight deadlines.
- Competent use of Microsoft systems (especially Excel) and other planning tools
- Experience of dealing with internal and external customers ensuring that customer satisfaction is achieved at all times.
- Used to working in a fast paced environment that can at times be demanding.
- The ability to work weekends on a rota basis
Description
Description To provide professional, comprehensive & flexible outbound call and administrational support to the Parcels team.
Key Responsibilities
Key Responsibilities Undertake outbound calls to existing and prospect retailers to reduce non-compliance.
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Customer Advisor FTC employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor FTC
✨Tip Number 1
Familiarise yourself with the retail sector and the specific challenges retailers face. This knowledge will help you engage effectively during your calls and demonstrate your understanding of their needs.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing different scenarios can help you become more comfortable and confident in handling various customer queries and escalations.
✨Tip Number 3
Develop a strong understanding of the company's products and services. Being well-versed in what you’re representing will enable you to provide accurate information and build trust with retailers.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Advisor FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and telephony. Emphasise skills such as communication, organisation, and time management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries or worked under pressure in previous positions.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to work both independently and as part of a team. Use examples to demonstrate your flexibility and adaptability in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your Communication Skills
As a Customer Advisor, excellent verbal communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer queries or handled escalations.
✨Highlight Your Organisational Skills
The role requires strong time management and prioritisation skills. Be prepared to discuss how you manage your workload effectively, especially in a busy environment. Share specific instances where you met tight deadlines while maintaining quality service.
✨Demonstrate Flexibility and Adaptability
This position values a flexible approach to work. Be ready to talk about times when you adapted to changes in your work environment or took on new responsibilities. Show that you can thrive under pressure and embrace change positively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific customer issues or non-compliance situations. Think through your responses to showcase your initiative and tenacity.
