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For Companies At a Glance
- Tasks: Support client onboarding and manage enquiries for PayPoint's client relationships.
- Company: Join PayPoint, a leader in payment solutions, dedicated to excellent customer service.
- Benefits: Enjoy a supportive team environment with opportunities for growth and flexible working hours.
- Why this job: Be part of a dynamic team that values organisation, communication, and customer satisfaction.
- Qualifications: Strong admin skills, problem-solving ability, and proficiency in Microsoft Office required.
- Other info: This is a full-time role based in Welwyn Garden City, with a friendly and professional atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Client Services Team supports the Client Managers who look after all PayPoint client relationships. We support client onboarding, operations and reconciliation. We manage processes and provide administrative support, enabling the Payments Team to achieve efficient and effective management of all PayPoint client account relationships. We are looking for a highly organised, customer focussed, c heerful, confident, friendly and hardworking team-player to join our team on a fixed term contract basis.
Main responsibilities
- Assist with initial enquiries relating to the product sold to clients
- Collect, verify and process new customer data in accordance with BACS regulations, using internal systems
- Process challenges to Direct Debit indemnity claims
- Produce confirmation/advanced notification letters via the internal system
- Compiling, reviewing and issuing periodic reports to clients from the team and other departments, identifying opportunities for rationalisation or improvement and escalating within the team if reports are believed to be deficient or fail to be delivered
- Managing the team inboxes i.e. first line support for e-mail and telephone enquiries/ complaints from clients; acknowledging messages, referring enquiries internally as appropriate, securing appropriate responses and advising originators and Client Managers accordingly
- Managing the transport and energy client tariff change calendar ensuring changes are scheduled & completed on time
- To account manage our smaller revenue clients across all sectors including the SVP cash out clients, ensuring first class client
- Providing general logistic and administrative support including the planning, execution and reporting of ad-hoc information gathering and desk-based research exercises
Technical qualifications/experience
- Excellent administration presentation and communication (written and verbal) skills
- Computer literate, in particular using Word, Excel, PowerPoint and Outlook
- Proven problem-solving ability
- Strong numeracy skills
- Strong written and verbal communication skills
Candidate Attributes
- A highly organised individual, able to prioritise workload with good attention to detail and accuracy
- Cheerful, confident and friendly with the ability to ‘get on with the job’; able to work to strict guidelines and targets and cope under pressure
- Passionate about delivering an excellent customer experience
- Self-motivated, business acumen, use their own initiative, acting independently as appropriate within broad guidelines
- Works well as a team member; willing to work together to resolve issues and deliver excellent customer service
- Ability to work effectively with colleagues and external service providers at all levels, to influence and make things happen
- A tenacious, driven individual, well presented with a professional and ‘business like’ image
- Demonstrate a mature approach to all situations, i.e. discreet and tactful
- Someone with a flexible approach to work, who is persistent, resilient and able to cope with setbacks
This is a full-time role. Hours are 9am – 5.15pm Monday – Friday but flexibility to start earlier and stay later when required is desirable. You will be required to work in our office in Welwyn Garden City AL7 1EL at least twice a week
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Client Co-Ordinator employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Co-Ordinator
✨Tip Number 1
Familiarise yourself with PayPoint's products and services. Understanding what the company offers will help you engage confidently with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your administrative skills, especially in using Excel and other Microsoft Office tools. Being proficient in these applications will not only help you in the role but also impress during any practical assessments.
✨Tip Number 3
Showcase your customer service experience. Prepare examples of how you've successfully handled client inquiries or complaints in the past, as this will highlight your ability to deliver excellent customer experiences.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. This is crucial for a Client Co-Ordinator role, so be ready to share specific strategies you've used.
We think you need these skills to ace Client Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Co-Ordinator role. Emphasise your organisational skills, customer service experience, and any administrative roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific responsibilities from the job description, such as managing client relationships and processing customer data, and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving abilities, strong communication skills, and proficiency in Microsoft Office. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Co-Ordinator role.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your Organisational Skills
As a Client Co-Ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to prioritise and handle workload effectively.
✨Emphasise Customer Focus
Highlight your passion for delivering excellent customer service. Share specific instances where you went above and beyond to assist clients or resolve issues, showcasing your cheerful and friendly approach.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss challenges you've faced in previous roles and how you resolved them. This will illustrate your proven problem-solving skills and your ability to cope under pressure, which are crucial for this position.
✨Familiarise Yourself with Relevant Tools
Since the role requires proficiency in Word, Excel, PowerPoint, and Outlook, brush up on these tools before the interview. Be ready to discuss how you've used them in past roles to support administrative tasks or client management.
