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- Tasks: Lead API operations and client implementations for innovative fintech solutions.
- Company: Join obconnect, a dynamic Fintech SaaS provider revolutionising the finance industry since 2019.
- Benefits: Enjoy competitive salary, private health care, pension, and flexible remote working options.
- Why this job: Be part of a passionate team driving Open Banking innovation and making a real impact.
- Qualifications: Experience in API management, client-facing roles, and familiarity with tools like Postman and JIRA.
- Other info: Ideal for self-starters who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
About obconnect: Incorporated in November 2019, obconnect is a specialist Fintech SaaS Solutions provider in the Finance Industry. Obconnect specializes in:
- Open Banking Compliance for Banks
- Open Banking Innovation for Fintechs
- Confirmation of Payee (CoP) - UK and New Zealand
- Verification of Payee (VoP) – European region
Our team has a deep history of Open Banking and all that surrounds it, having implemented bank and Third-Party Provider (TPP) Fintech solutions since Open Banking’s major nine banks started development in 2017. We are passionate about innovation, the openness of Open Data, and the opportunities that it brings. We have built ‘Software as a Service’ (SaaS) solutions for banks, financial institutions, and large corporates across the globe. We run multiple new technology stacks, cloud-based API, and data-first solutions for the market. As part of our growth, we now have multiple large and small clients using our services and we will be increasing our volumes and services significantly in 2025. We process millions of API calls per year, and we are now looking to expand our team to support API operations and client implementations as our solutions grow and expand.
What the job involves:
- API Operations Support: Diagnose technical issues raised by either our Engineering and Platform teams, our clients, as well as by your own monitoring of live services, assess if the issue needs escalating to 3rd parties for resolution, raise and track accordingly. Maintain Dynamic Client Registrations (DCR) for our clients against new participants joining a Scheme and raise issues you may find with the relevant 3rd party or client. Use and enhance a catalogue of common search criteria in Elastic to identify, triage, and resolve technical issues. Ensure that all assigned testing of enhancements to obconnect applications and services are executed, recorded, and evidenced within an agreed timeframe. Estimate testing scope, prioritize tasks, and identify opportunities to automate manual and functional test cases. Conduct API testing using tools like Postman and validate data integrity. Collaborate with cross-functional teams to clarify issues, identify risks, and ensure comprehensive resolution in a timely manner. Support the maintenance of client documentation as products evolve.
- Implementation Lead: Act as Lead in the implementation for both CoP and VoP products for Sandbox and Live solutions with new assigned clients. Support the education of new and existing clients about our products and services. Present and explain Implementation Guides and swaggers to new clients to ensure a smooth build and integration. Assist by explaining features, clarifying implementation queries, and provide troubleshooting support during integration and testing in Sandbox. Liaise with our Platform team in the timely and accurate creation of Sandbox and Live instances for both products. Configuration, connectivity, and integration testing of Sandbox instances in readiness for client testing. Help compile a database of common questions or issues to develop FAQs or troubleshooting guides for our clients. Support in the deployment tasks to get clients Live with the service(s) after Sandbox integration and testing is completed.
Ideal candidate will have:
- Demonstrated experience in API management or operations, with a background in resolving technical issues.
- Hands-on experience in developing, testing, or implementing API solutions.
- Track record in a fintech and/or SaaS environment.
- Experience with CoP & VoP principles and regulations.
- Preferably someone who has a background in a start-up environment.
- Familiarity with API security protocols including OpenID, mTLS, and FAPI is desirable but not essential.
- Experience in client-facing roles, with an ability to manage expectations and build relationships.
- Familiarity with tools like Postman, JIRA, and Elastic.
- Confident self-starter with a can-do attitude.
- Great interpersonal and communication skills.
- Good telephone and MS Teams skills.
- Excellent organizational, planning, and prioritization skills.
- Hardworking and resourceful with good problem-solving abilities.
- Friendly, helpful team-player with a desire to deliver excellent customer service.
- Happy working autonomously, as well as in collaboration with a wider team.
- An excellent command of English, both written and verbal.
- Strong numeracy and IT skills.
- Happy working in a varied role in a fast-paced environment.
- High attention to detail and resolution follow-through.
- Ability to thrive under pressure.
- Experience in the financial services/payments sector would prove useful but is not essential.
- Patience and the ability to remain calm in stressful situations.
Remuneration: We offer a competitive salary package including Private Health Care, Pension, and remote/flexible working conditions.
API Operations Support & Implementation Lead employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land API Operations Support & Implementation Lead
✨Tip Number 1
Familiarise yourself with the specific API management tools mentioned in the job description, like Postman and Elastic. Being able to demonstrate your proficiency with these tools during interviews can set you apart from other candidates.
✨Tip Number 2
Showcase your experience in client-facing roles by preparing examples of how you've successfully managed client expectations and built relationships. This will highlight your interpersonal skills, which are crucial for this position.
✨Tip Number 3
Research the principles and regulations surrounding Confirmation of Payee (CoP) and Verification of Payee (VoP). Understanding these concepts will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your problem-solving abilities by thinking of specific instances where you've diagnosed and resolved technical issues. This will show that you have the hands-on experience needed for the API Operations Support aspect of the role.
We think you need these skills to ace API Operations Support & Implementation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in API management and operations. Emphasise any hands-on experience with API solutions, especially in a fintech or SaaS environment.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about Open Banking and how your skills align with the responsibilities of the API Operations Support & Implementation Lead role. Mention specific tools like Postman and JIRA that you are familiar with.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved technical issues in previous roles. This will demonstrate your ability to handle the challenges outlined in the job description.
Highlight Communication Skills: Since the role involves client interaction, make sure to showcase your interpersonal and communication skills. Mention any experience you have in client-facing roles and how you managed expectations effectively.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your API Knowledge
Make sure to brush up on your understanding of API management and operations. Be prepared to discuss your hands-on experience with API solutions, including any specific tools like Postman or JIRA that you've used in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves diagnosing technical issues, be ready to share examples of how you've resolved similar challenges in previous positions. Highlight your analytical thinking and how you approach troubleshooting.
✨Familiarise Yourself with CoP & VoP Principles
Understanding Confirmation of Payee and Verification of Payee principles is crucial for this role. Research these concepts and be prepared to discuss how they apply to the fintech landscape during your interview.
✨Emphasise Communication and Teamwork
This position requires collaboration with cross-functional teams and client-facing interactions. Prepare to discuss your interpersonal skills and provide examples of how you've successfully worked within a team or managed client expectations.
