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- Tasks: Assist clients in debt plans and support creditors through effective communication.
- Company: PayPlan, a compassionate company dedicated to helping people manage their debt.
- Benefits: Competitive salary, bonus opportunities, supportive culture, and career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a team that values empathy and respect in a rewarding work environment.
The predicted salary is between 26436 - 26436 £ per year.
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £26,436.80 + Bonus
Here at PayPlan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
What would you be doing as a Support Case Officer here at PayPlan?
A Support Case Officer is responsible for assisting clients currently in active debt plans as well as supporting their creditors throughout the process. You will manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors.
As a Support Case Officer at PayPlan you will:
- Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Build and maintain strong working relationships with colleagues and third parties
- Be client driven, listening to their needs, being supportive and empathetic
- Update clients on their cases, always being mindful of their needs and expectations
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Previous experience of working within a similar industry would be an advantage
- Excellent written and verbal communication skills with the ability to understand the needs of the client
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
- A great team player with the confidence to work independently
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to multitask
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job; we offer a rewarding career.
If this sounds like the role for you, apply now or get in touch if you would like further information.
If you require any adjustments to assist you in applying, please contact us.
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here.
Your application matters to us. Every application we receive is manually reviewed by our recruitment team; we do not use AI or automated systems to screen candidates. We're committed to giving each applicant fair and thoughtful consideration.
Support Case Officer employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Case Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PayPlan. Understand their mission and values, especially around empathy and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled challenging situations in the past. Think of examples where you’ve helped clients or colleagues overcome obstacles, as this will highlight your ability to support clients effectively.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll ensure that your details are seen by the right people. Plus, it shows initiative and enthusiasm for the role!
We think you need these skills to ace Support Case Officer
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about communication, make sure to highlight your written and verbal skills in your application. Use clear and concise language to demonstrate how you can effectively engage with clients.
Tailor Your Application: Take a moment to customise your application for the Support Case Officer role. Mention specific experiences that relate to debt management or customer service, showing us why you're the perfect fit for our team.
Be Empathetic: We value empathy highly at PayPlan. In your application, share examples of how you've supported clients in challenging situations. This will show us that you understand the importance of being sensitive to others' needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets the attention it deserves from our recruitment team.
How to prepare for a job interview at PayPlan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Case Officer. Familiarise yourself with the key tasks like managing client portfolios and maintaining communication with creditors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples that highlight your verbal and written skills. Think of situations where you've successfully built rapport with clients or handled challenging conversations. Practising these scenarios can give you the confidence to shine during the interview.
✨Emphasise Empathy and Customer Service
PayPlan values empathy and excellent customer service, especially when dealing with vulnerable clients. Be ready to discuss how you've shown understanding and support in previous roles. Share specific instances where you went above and beyond to help someone in a difficult situation.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if PayPlan is the right fit for you.