At a Glance
- Tasks: Manage client portfolios and guide them through their financial recovery journey.
- Company: PayPlan, a compassionate company dedicated to helping those in debt.
- Benefits: Competitive salary, bonus, supportive culture, and growth opportunities.
- Other info: Join a team that values empathy and respect in a rewarding career.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Excellent communication, customer service focus, and strong organisational skills.
The predicted salary is between 26436 - 26436 £ per year.
Location: Grantham or Remote
Salary: £26,436.80 + Bonus
Shift Pattern: Differing shifts between the hours of 8am-8pm Monday to Friday on a Rota Basis
As a DAS Case Officer, you will manage a portfolio of clients within Debt Arrangement Schemes (DAS) and Protected Trust Deeds, guiding them through their financial recovery journey.
As a DAS Case officer at Payplan you will be:
- Supporting client retention and client outcomes.
- Managing and maintaining a caseload in line with SLA's.
- Maintaining accurate client records.
- Conducting regular financial reviews.
- Building strong relationships with clients and creditors.
- Identifying and responding to vulnerabilities.
- Ensuring compliance with GDPR and Data Protection legislation.
What We're Looking For:
- Excellent communication skills.
- Strong customer service focus and empathy.
- Ability to work independently and within a team.
- Negotiation and influencing skills.
- Attention to detail and organisation.
- Positive, professional attitude.
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job—we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you'd like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan. Your application matters to us. Every application we receive is manually reviewed by our recruitment team—we do not use AI or automated systems to screen candidates. We're committed to giving each applicant fair and thoughtful consideration.
DAS Case Officer in London employer: PayPlan
As an Iva Support Case Officer, you will join a supportive and dynamic team dedicated to making a positive impact in clients' lives. Our company fosters a collaborative work culture that prioritises employee development, offering training and growth opportunities to enhance your skills. Located in a vibrant area, we provide a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land DAS Case Officer in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like PayPlan. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from PayPlan.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like PayPlan. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace DAS Case Officer in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in PayPlan and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show PayPlan how you can be a team player!
How to prepare for a job interview at PayPlan
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with PayPlan.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with PayPlan's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
