At a Glance
- Tasks: Coach colleagues to enhance customer conversations and improve performance.
- Company: PayPlan, a supportive company focused on helping customers in financial difficulty.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement.
- Why this job: Make a real difference by shaping high-quality customer interactions.
- Qualifications: Experience in coaching and a passion for developing others.
The predicted salary is between 35000 - 40000 £ per year.
Location: Grantham, Hybrid (approx. 3 days a week in office)
Salary: £35,000 - £40,000
Hours: 35 hours, full time
At PayPlan, we're passionate about supporting customers through financial difficulty with empathy, expertise, and integrity. As a Performance Coach, you will play a key role in shaping how our colleagues deliver high-quality, compliant, and customer-focused conversations. This is a highly impactful role where you'll use coaching, insight, and collaboration to drive both colleague performance and customer outcomes. You'll work across teams to embed best practice, support new starters, and develop leadership capability ensuring every customer interaction reflects our values and standards.
What You'll Be Doing:
- Embed conversational excellence: Own and evolve the conversational framework to ensure high-quality, compliant, and consistent customer interactions.
- Deliver performance coaching: Use data, observation, and call listening to provide targeted coaching that improves individual and team performance.
- Support colleague development: Coach new starters through their first 90 days and partner with Team Leaders.
- Develop leadership capability: Equip Team Leaders with coaching skills, tools, and confidence.
- Drive continuous improvement: Identify trends and feed insights into leadership.
Performance and Conversational Coach in Lincolnshire employer: PayPlan
At PayPlan, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. With a strong focus on professional development, we offer extensive training and growth opportunities, ensuring that our team members are equipped to excel in their roles. Located in Grantham, our hybrid working model promotes a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Conversational Coach in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to current employees at PayPlan on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Performance and Conversational Coach role.
✨Tip Number 2
Prepare for the interview by practising your coaching techniques. Think of examples where you've successfully improved performance or supported colleagues. We want to see how you can bring that conversational excellence to the team!
✨Tip Number 3
Show your passion for customer support! During interviews, share stories that highlight your empathy and expertise in helping others through financial difficulties. This will resonate with PayPlan's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Performance and Conversational Coach in Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Performance and Conversational Coach role. Highlight your relevant experience in coaching and performance management, and show us how you align with our values at PayPlan.
Showcase Your Skills:Use specific examples to demonstrate your coaching abilities and how you've driven performance improvements in previous roles. We want to see how you can bring conversational excellence to our team!
Be Authentic:Let your personality shine through in your application. We value empathy and integrity, so don’t hesitate to share your passion for supporting others and how it reflects in your work.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at PayPlan
✨Know the Company Inside Out
Before your interview, make sure you research PayPlan thoroughly. Understand their mission, values, and the specific challenges they face in supporting customers through financial difficulties. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
As a Performance and Conversational Coach, you'll need to demonstrate your coaching abilities. Prepare examples of how you've successfully coached others in the past, focusing on the impact your coaching had on performance and customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life coaching situations. Think about how you would approach coaching a new starter or addressing performance issues within a team. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Continuous Improvement
PayPlan values continuous improvement, so be ready to discuss how you've identified trends and implemented changes in previous roles. Share specific examples of how your insights have led to better performance outcomes, and express your enthusiasm for driving improvements in the coaching framework.
