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- Tasks: Support clients in debt plans and provide exceptional customer service.
- Company: PayPlan, a company dedicated to helping people manage their debt.
- Benefits: Competitive salary, bonus, supportive culture, and growth opportunities.
- Other info: Flexible shifts and a rewarding career path await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £26,436.80 + Bonus
If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
A Support Case Officer is responsible for assisting clients currently in active debt plans as well as supporting their creditors throughout the process.
As a Support Case Officer at PayPlan you will:
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job; we offer a rewarding career.
Support Officer Support Officer in Lincoln employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer Support Officer in Lincoln
✨Tip Number 1
Make sure you research PayPlan and understand their mission. When you know what they stand for, you can tailor your conversations to show how your values align with theirs. This will help you connect better during interviews!
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with clients over the phone, try role-playing scenarios with friends or family. This will help you feel more confident and prepared to handle challenging conversations.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips that could help you stand out in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the PayPlan team. Let’s get you that Support Officer role!
We think you need these skills to ace Support Officer Support Officer in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Officer role. Highlight your communication skills and any experience you have in customer service, especially if it involves dealing with sensitive situations.
Showcase Your Empathy: Since this role involves supporting clients in challenging financial situations, it's crucial to demonstrate your ability to empathise. Share examples of how you've helped others in tough times, whether in a professional or personal context.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your passion for helping others come across in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at PayPlan
✨Know Your Stuff
Before the interview, make sure you understand what a Support Case Officer does. Familiarise yourself with the responsibilities mentioned in the job description, especially around building rapport and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication skills are key for this position, prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve had to deal with challenging situations and how you managed to resolve them while maintaining empathy and respect.
✨Demonstrate Empathy
Given the sensitive nature of the work, it’s crucial to convey your ability to empathise with clients. Prepare to discuss scenarios where you’ve shown understanding and support to individuals in difficult situations. This will highlight your suitability for helping clients through their financial journeys.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company aligns with your values.