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- Tasks: Support clients on their journey to becoming debt-free with empathy and guidance.
- Company: PayPlan, a compassionate company dedicated to helping those in financial distress.
- Benefits: Competitive salary, bonus, gym membership, charity days, and wellness support.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your communication and customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25397 - 25397 £ per year.
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-8 Monday to Friday (plus 1 in 4 Saturdays) on a Rota Basis
Salary: £25,396.80 + Bonus
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
What would you be doing as a Case Officer here at PayPlan?
- Support our clients in every step of their journey, helping them understand which of the support options we offer would be the best option for them.
- Work with clients to set up their solution and support them through the length of that plan to becoming debt free.
- Make and receive calls, send and receive emails from clients and creditors.
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey.
- Build and maintain strong working relationships with colleagues and third parties.
- Be client driven, listening to their needs, being supportive and empathetic.
- Update clients on their cases, always being mindful of their needs and expectations.
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business.
- Champion continuous improvement and new ways of working at every opportunity.
About You:
- Previous experience of working within a similar industry would be an advantage.
- Excellent written and verbal communication skills with the ability to understand the needs of the client.
- Exceptional Customer Service skills to deal with challenging and vulnerable clients.
- A great team player with the confidence to work independently.
- Excellent attention to detail with a methodical and thorough approach to your work.
- A desire to show initiative and the ability to multitask.
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team.
Key benefits include:
- Free on-site parking at all our office locations.
- Subsidised Gym Membership with local gym.
- Cycle to work scheme.
- Referral scheme - you can be rewarded for referring friends and family to join the team too!
- 2 charity days a year for our employees to use for a charity close to them.
- Access to an in-house Financial Advisor.
- Access to our 24/7 Employee Assistance Programme.
- Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations.
- Access to JAAQ at work - a Mental Wellbeing Platform giving you access to videos and support whenever you need it.
- Health Med Wellness - Wellness and Performance hub.
- Discounts on many Highstreet stores.
- Enhanced benefits for long-serving employees, including additional holiday and much more.
Your application matters to us. Every application we receive is manually reviewed by our recruitment team - we do not use AI or automated systems to screen candidates. We're committed to giving each applicant fair and thoughtful consideration.
Case Officer in Lincoln employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PayPlan. Understand their mission and values, especially around empathy and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve helped someone through a tough situation. This will highlight your ability to support clients effectively, which is key for a Case Officer at PayPlan.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the PayPlan careers page. This way, we can give your application the attention it deserves and get you one step closer to joining our amazing team.
We think you need these skills to ace Case Officer in Lincoln
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your commitment to excellent customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've supported clients or provided exceptional service, as this will resonate with us at PayPlan.
Showcase Your Communication Skills: Since strong communication is key for a Case Officer, use your application to demonstrate your written communication skills. Be clear, concise, and engaging in your writing to reflect how you would interact with clients.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to our recruitment team, ensuring it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at PayPlan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Case Officer does at PayPlan. Familiarise yourself with their mission to help clients become debt-free and think about how your skills align with their values of empathy and respect.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with clients in the past. Think about times when you built rapport or handled challenging conversations, as these will demonstrate your ability to connect with clients.
✨Demonstrate Empathy and Support
PayPlan values empathy, especially when dealing with sensitive financial situations. Be ready to discuss how you've shown understanding and support in previous roles, particularly with vulnerable clients. This will show that you can handle the emotional aspects of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the company and the role. You might ask about the team culture or how they measure success in helping clients. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.