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- Tasks: Lead and inspire a team to support clients in financial need.
- Company: PayPlan helps individuals manage debt with empathy and tailored solutions.
- Benefits: Enjoy free parking, gym memberships, charity days, and wellness support.
- Why this job: Make a real difference while developing your leadership skills in a supportive culture.
- Qualifications: Strong leadership skills, understanding of debt solutions, and excellent communication abilities required.
- Other info: Onsite role in Grantham with flexible shift patterns.
The predicted salary is between 24000 - 36000 £ per year.
IVA Support Team Manager
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £30,000
Here at PayPlan, we are looking for a?motivational leader?with a passion for helping people to join our team as an IVA Support Team Manager. Ideally you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Support Team Manager here at Payplan?
Were looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Support Case Officers . An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. They manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors
As an IVA Support Team Manager at PayPlan you will:
- Lead a team of IVA Support Case Officers, inspiring and developing team members to achieve individual and team results.
- Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
- Create a positive and supportive team culture, empowering individuals to succeed.
- Act as a key contact and liaison point for partners and suppliers
- Implement and embed change management initiatives.
- Identify areas for improvement and make recommendations for positive change.
- Uphold Consumer Duty principles in daily operations.
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Strong leadership and people management skills.
- A good understanding of debt solutions and financial regulations.
- Excellent communication and interpersonal abilities.
- A problem-solver with great attention to detail.
- Confident in handling challenging conversations around performance.
- Proficient in Microsoft Office
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job we offer a rewarding career. Come join us and make a difference in peoples lives whilst enjoying what you do!
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found?here.
Benefits:
Working for PayPlan, youll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally.
Key benefits include
- Free on-site parking at all our office locations
- Subsidised Gym Membership with local gym
- Cycle to work scheme
- Referral scheme you can be rewarded for referring friends and family to join the team too!
- 2 charity days a year for our employees to use for a charity close to them
- Access to an inhouse Financial Advisor
- Access to our 24/7 Employee Assistance Programme
- Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations
- Access to JAAQ at work a Mental Wellbeing Platform giving you access to videos and support whenever you need it
- Health Med Wellness Wellness and Performance hub
- Discounts on many Highstreet stores
- Enhanced benefits for long-serving employees, including additional holiday and much more
REF-222815
IVA Support Team Manager in Grantham employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Support Team Manager in Grantham
✨Tip Number 1
Familiarise yourself with the principles of Individual Voluntary Arrangements (IVAs) and the financial regulations surrounding them. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific situations where you motivated team members or improved performance, as these stories will resonate well with the hiring managers.
✨Tip Number 3
Research PayPlan's values and mission to align your personal ethos with theirs. Be ready to discuss how your own values of empathy and respect can contribute to their goal of helping clients in financial distress.
✨Tip Number 4
Prepare to discuss change management initiatives you've implemented in previous roles. Highlight your ability to identify areas for improvement and how you’ve successfully led teams through transitions, as this is a key aspect of the IVA Support Team Manager role.
We think you need these skills to ace IVA Support Team Manager in Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and team management, particularly in financial services or customer support. Use specific examples that demonstrate your ability to inspire and develop others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people in financial need. Mention how your values align with PayPlan's mission and provide examples of how you've successfully managed teams and driven performance in previous roles.
Highlight Relevant Skills: Emphasise your strong communication skills and problem-solving abilities. Discuss your understanding of debt solutions and financial regulations, as well as your proficiency in Microsoft Office, which is crucial for this role.
Showcase Your Leadership Style: Describe your leadership style and how you create a positive team culture. Provide examples of how you've implemented change management initiatives and driven continuous improvement in past positions.
How to prepare for a job interview at PayPlan
✨Show Your Leadership Skills
As an IVA Support Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your motivational techniques and how you’ve driven performance.
✨Understand Debt Solutions
Familiarise yourself with various debt solutions and financial regulations. Being knowledgeable about these topics will not only help you answer questions confidently but also show your commitment to helping clients in financial need.
✨Emphasise Empathy and Communication
PayPlan values empathy and respect. Be ready to discuss how you handle sensitive conversations and support team members and clients alike. Share specific instances where your communication skills made a positive impact.
✨Prepare for Change Management Questions
Since the role involves implementing change management initiatives, think about your experiences with change. Be prepared to discuss how you've identified areas for improvement and successfully managed transitions in previous roles.
