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- Tasks: Lead and inspire a team to provide exceptional IVA services.
- Company: Join PayPlan, a company dedicated to helping people manage their finances.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service is essential.
- Other info: Work onsite in Grantham with flexible shift patterns.
The predicted salary is between 19800 - 46200 £ per year.
IVA Services Team Manager
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 12-8 Monday to Friday (plus 1 in 4 Saturdays) on a Rota Basis
Salary: Up to £33,000
Here at PayPlan, we are looking for a motivational leader with a passion for helping people to join our team as an IVA Services Team Manager. Ideally you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Services Team Manager here at Payplan?
Were looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Services Case Officers . An IVA Services Case Officer supports clients who have been referred by our assessment team, confirming that an Individual Voluntary Arrangement (IVA) is the most suitable solution for their needs. Once agreed, the Case Officer works closely with both the client and their creditors to set up the IVA, helping the client take those important first steps toward becoming debt-free.
As an IVA Services Team Manager at PayPlan you will:
- Lead a team of IVA Services Case Officers, inspiring and developing team members to achieve individual and team results.
- Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
- Create a positive and supportive team culture, empowering individuals to succeed.
- Act as a key contact and liaison point for partners and suppliers
- Implement and embed change management initiatives.
- Identify areas for improvement and make recommendations for positive change.
- Uphold Consumer Duty principles in daily operations.
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Strong leadership and people management skills.
- A good understanding of debt solutions and financial regulations.
- Excellent communication and interpersonal abilities.
- A problem-solver with great attention to detail.
- Confident in handling challenging conversations around performance.
- Proficient in Microsoft Office
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job we offer a rewarding career. Come join us and make a difference in peoples lives whilst enjoying what you do!
Take a look at our website here.
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here.
Benefits:
Working for PayPlan, youll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally.
Key benefits include
- Free on-site parking at all our office locations
- Subsidised Gym Membership with local gym
- Cycle to work scheme
- Referral scheme you can be rewarded for referring friends and family to join the team too!
- 2 charity days a year for our employees to use for a charity close to them
- Access to an inhouse Financial Advisor
- Access to our 24/7 Employee Assistance Programme
- Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations
- Access to JAAQ at work a Mental Wellbeing Platform giving you access to videos and support whenever you need it
- Health Med Wellness Wellness and Performance hub
- Discounts on many Highstreet stores
- Enhanced benefits for long-serving employees, including additional holiday and much more
REF-223 669
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IVA Services Team Manager employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Services Team Manager
✨Tip Number 1
Research the IVA (Individual Voluntary Arrangement) process thoroughly. Understanding the ins and outs of IVA services will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and managed teams in the past. Be ready to discuss specific situations where your leadership made a positive impact.
✨Tip Number 3
Familiarise yourself with PayPlan's values and mission. Tailoring your conversation to align with their goals can set you apart as a candidate who truly fits into their culture.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace IVA Services Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IVA Services Team Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, particularly in managing teams and providing customer service. Use specific examples to demonstrate your ability to motivate and support team members.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and your motivation for applying to PayPlan. Highlight your leadership style and how it aligns with the company's values and mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PayPlan
✨Show Your Leadership Skills
As an IVA Services Team Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated and guided teams in the past, especially in challenging situations.
✨Understand the IVA Process
Make sure you have a solid understanding of the Individual Voluntary Arrangement (IVA) process. This knowledge will not only help you answer technical questions but also show your commitment to the role and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would handle them effectively.
✨Express Your Passion for Helping People
Since the role involves helping individuals, convey your passion for making a positive impact on people's lives. Share personal anecdotes or experiences that highlight your dedication to customer service and support.
