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- Tasks: As a Helpline Advisor, you'll provide support and guidance to clients over the phone.
- Company: Join PayPlan, a friendly and expanding team dedicated to helping others.
- Benefits: Enjoy a competitive salary, bonuses, and a paid lunch hour in a 35-hour work week.
- Why this job: Make a real difference while developing your communication skills in a supportive environment.
- Qualifications: Strong communication skills are essential; experience in customer service is a plus.
- Other info: This is a permanent, full-time role with opportunities for growth.
The predicted salary is between 20317 - 28776 £ per year.
Location: Totemic House
Department: Payplan
Salary: £25,396.80 + Bonus
Hours: 40 (35 hour working week with a paid lunch hour each day totalling 40 hours a week)
Job Type: Full time
Contract Type: Permanent
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent service, we would love to hear from you.
Helpline Advisor employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor
✨Tip Number 1
Familiarise yourself with common queries and issues that helpline advisors typically handle. This will not only help you in interviews but also show your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. You might want to role-play scenarios with a friend or family member to build confidence and improve your ability to convey information clearly.
✨Tip Number 3
Research PayPlan's values and mission. Being able to articulate how your personal values align with theirs during the interview can make a strong impression and demonstrate your commitment to the role.
✨Tip Number 4
Network with current or former helpline advisors if possible. They can provide insights into the day-to-day responsibilities and what qualities are most valued in the team, giving you an edge in your application.
We think you need these skills to ace Helpline Advisor
Some tips for your application 🫡
Understand the Role: Read the job description for the Helpline Advisor position carefully. Make sure you understand the key responsibilities and required skills, particularly focusing on strong communication skills and customer service experience.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any previous roles where you provided support over the phone or dealt with customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to communicate effectively. Mention specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that your contact information is correct and up-to-date.
How to prepare for a job interview at PayPlan
✨Showcase Your Communication Skills
As a Helpline Advisor, strong communication skills are essential. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Practice active listening and responding thoughtfully to questions.
✨Familiarise Yourself with PayPlan
Research PayPlan and understand their mission, values, and services. This knowledge will not only help you answer questions more confidently but also show your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully handled challenging situations or provided excellent support.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training processes, or growth opportunities within PayPlan. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
