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- Tasks: Lead strategic operations and drive transformation in a mission-led company.
- Company: Join PayPlan, a leading provider of free debt advice in the UK.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact on financial wellbeing while working in a dynamic team.
- Qualifications: Strong strategic planning and workforce management experience required.
- Other info: Hybrid work model with a focus on continuous improvement and innovation.
The predicted salary is between 60000 - 70000 £ per year.
Location: Hybrid (Grantham Office - 3 days a week)
Hours: Full-time, 35 hours per week
Salary: £60,000-£70,000
Join one of the UK’s largest providers of free debt advice and support and help shape the future of financial wellbeing. At PayPlan, we’re committed to building financial resilience and delivering life-changing support to people facing challenging debt. Following recent strategic investment, we’re scaling our technology, operations, and capability to deliver more accessible digital debt advice and financial wellbeing services.
We’re now seeking a Head of Operations Strategy & Planning, a pivotal role at the heart of our operational transformation.
About the Role
Reporting to the Director of Operations Strategy & Performance Optimisation, you will play a central role in shaping both our current and future operating model. You will lead and deliver three core strategic aims:
- Workforce Strategy & Planning: You will design and implement a scalable workforce management framework across our complex, multifunctional, omni-channel operation. This includes resource planning, forecasting and scheduling.
- Operational Strategy Ownership: You will own the development and continuous improvement of core operational strategies, including channel mix optimisation, best-time-to-contact models, and performance analytics.
- Transformation Programme Leadership: You will lead large-scale change programmes, embedding new technologies and ways of working, and ensuring measurable business impact.
You will have:
- Strong strategic planning capability
- Workforce management experience across multi-channel operations
- Data-driven decision-making and analytical mindset
- Proven transformation and change leadership
- Solid understanding of regulatory requirements and operational risk
- Experience optimising customer contact strategies and channel mix
- Strong commercial acumen with the ability to assess ROI and business impact
- Continuous improvement mindset (e.g., Lean, Six Sigma)
About You
If you would like to bring your skills and yourself to make a difference in a mission-led company, enjoy working in a high performance, high trust, and close-knit team with team-based goals, are ambitious for yourself and your team, embrace LEAN principles and a Continuous Improvement mindset with the confidence to deliver at high velocity in a regulated industry, and are comfortable leading, championing change, open feedback, and continuous improvement, then we would love to hear from you!
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job; we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact us directly.
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here. Your application matters to us. Every application we receive is manually reviewed by our recruitment team; we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.
Head of Operations Strategy employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations Strategy
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in operations strategy. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in making a difference at PayPlan.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in workforce management and operational strategy clearly. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining our mission to make a positive impact in people's lives.
We think you need these skills to ace Head of Operations Strategy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Operations Strategy role. Highlight your strategic planning capabilities and any workforce management experience you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about making a difference in financial wellbeing. Share specific examples of how you've led transformation programmes or improved operational strategies in the past.
Showcase Your Analytical Mindset: Since we value data-driven decision-making, include examples in your application that demonstrate your analytical skills. Whether it's through performance analytics or optimising customer contact strategies, let us see your thought process.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is reviewed thoroughly by our recruitment team, who are committed to giving each applicant fair consideration.
How to prepare for a job interview at PayPlan
✨Know Your Stuff
Before the interview, dive deep into PayPlan's mission and values. Understand their approach to financial wellbeing and how they support clients in debt. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Strategic Mindset
Prepare specific examples of how you've successfully implemented workforce strategies or led transformation programmes in the past. Be ready to discuss your data-driven decision-making process and how it has positively impacted previous operations.
✨Emphasise Continuous Improvement
Since the role requires a continuous improvement mindset, think of instances where you've applied Lean or Six Sigma principles. Share how these methodologies have helped streamline processes or enhance performance in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that reflect your understanding of the role and the company. Inquire about their current operational challenges or future strategic goals. This shows you're not just interested in the job, but also in contributing to their success.