At a Glance
- Tasks: Manage client portfolios and guide them through financial recovery journeys.
- Company: PayPlan, a compassionate company dedicated to helping those in debt.
- Benefits: Competitive salary, bonus, supportive culture, and growth opportunities.
- Other info: Join a team that values respect and personal impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, customer service focus, and empathy required.
The predicted salary is between 26436 - 26436 £ per year.
Location: Grantham or Remote
Salary: £26,436.80 + Bonus
Shift Pattern: Differing shifts between the hours of 8am-8pm Monday to Friday on a Rota Basis
About the Role
As a DAS Case Officer, you will manage a portfolio of clients within Debt Arrangement Schemes (DAS) and Protected Trust Deeds, guiding them through their financial recovery journey.
As a DAS Case officer at Payplan you will be:
- Supporting client retention and client outcomes.
- Managing and maintaining a caseload in line with SLAs.
- Maintaining accurate client records.
- Conducting regular financial reviews.
- Building strong relationships with clients and creditors.
- Identifying and responding to vulnerabilities.
- Ensuring compliance with GDPR and Data Protection legislation.
What We're Looking For:
- Excellent communication skills.
- Strong customer service focus and empathy.
- Ability to work independently and within a team.
- Negotiation and influencing skills.
- Attention to detail and organisation.
- Positive, professional attitude.
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job; we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you'd like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan. Your application matters to us. Every application we receive is manually reviewed by our recruitment team; we do not use AI or automated systems to screen candidates. We're committed to giving each applicant fair and thoughtful consideration.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land DAS Case Officer in Grantham, Lincolnshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PayPlan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PayPlan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace DAS Case Officer in Grantham, Lincolnshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PayPlan:Your cover letter is your chance to shine! Tell us why you want to work at PayPlan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PayPlan!
How to prepare for a job interview at PayPlan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
