At a Glance
- Tasks: Manage client portfolios and guide them through financial recovery journeys.
- Company: PayPlan, a compassionate company dedicated to helping those in debt.
- Benefits: Competitive salary, bonus, supportive culture, and growth opportunities.
- Other info: Join a team that values respect and personal impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, customer service focus, and empathy required.
The predicted salary is between 26436 - 26436 £ per year.
Location: Grantham or Remote
Salary: £26,436.80 + Bonus
Shift Pattern: Differing shifts between the hours of 8am-8pm Monday to Friday on a Rota Basis
About the Role
As a DAS Case Officer, you will manage a portfolio of clients within Debt Arrangement Schemes (DAS) and Protected Trust Deeds, guiding them through their financial recovery journey. As a DAS Case officer at Payplan you will be:
- Supporting client retention and client outcomes.
- Managing and maintaining a caseload in line with SLA's.
- Maintaining accurate client records.
- Conducting regular financial reviews.
- Building strong relationships with clients and creditors.
- Identifying and responding to vulnerabilities.
- Ensuring compliance with GDPR and Data Protection legislation.
What We're Looking For:
- Excellent communication skills.
- Strong customer service focus and empathy.
- Ability to work independently and within a team.
- Negotiation and influencing skills.
- Attention to detail and organisation.
- Positive, professional attitude.
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job; we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you'd like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan. Your application matters to us. Every application we receive is manually reviewed by our recruitment team; we do not use AI or automated systems to screen candidates. We're committed to giving each applicant fair and thoughtful consideration.
DAS Case Officer employer: PayPlan
As an Iva Support Case Officer, you will join a supportive and dynamic team dedicated to making a positive impact in clients' lives. Our company fosters a collaborative work culture that prioritises employee development, offering training and growth opportunities to enhance your skills. Located in a vibrant area, we provide a rewarding environment where your contributions are valued and recognised.
