Team Leader, Account Management, Large Enterprise Commercial

PayPal has been revolutionising commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalised, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

The Senior Account Manager, Large Enterprise Commercial is a key driver of merchant success, responsible for managing relationships, overseeing account strategy and identifying opportunities for portfolio growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals. This role will manage a team of Account Managers to deliver revenue and margin targets for a set of merchants in their market.

Essential Responsibilities

• Lead and manage complex projects with diverse scope.
• Resolve complex issues using expert knowledge.
• Drive global process improvements and efficiencies.
• Collaborate with teams to implement best practices.
• Monitor and enhance business performance metrics.

Expected Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities And Preferred Qualifications

• Lead, mentor and grow a high-performing team of Account Managers to deliver revenue and margin goals each quarter fostering a culture of innovation, collaboration, and customer-centricity.
• Inspire collaboration, adaptability, and continuous learning within their team to deliver exceptional outcomes for merchants and PayPal.
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Uphold the PayPal Leadership principles within their team to: ‘Win Together,’ ‘Work customer back,’ and ‘Put People First.’
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Build and maintain strategic relationships with merchants, driving alignment with merchant goals and PayPal’s solutions.
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications

• Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• Proven people management experience leading a team, delivering results and developing future leaders.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
• Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organisational solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.