Resilience and Business Continuity Manager

This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyzes business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records. PayPal UK Ltd ("PPUK") is the PayPal UK regulated entity, with over 14 million customers. PayPal UK is seeking a dynamic, innovative, and driven Business Continuity & Incident Reporting Manager to join our high-performing global team. You’ll be a member of the PayPal UK COO organization supporting outsourcing governance and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies.

Essential Responsibilities

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Minimum Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

This position will play a key role in bridging effective management of the resiliency and business continuity framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.

• Provide assurance to key business functions, third parties, and change projects on the strength and effectiveness of their resilience, business continuity and disaster recovery plans.
• Ensure compliance with regulatory requirements and industry best practices for operational resilience.
• Support the maturing and implementation of the Operational Resiliency, Business Continuity and Incident Management Framework and champion its adoption through effective communication with all levels within the organization.
• Review critical teams, systems and third parties resilience plans (Business Continuity and Disaster Recovery) and test results.
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs).
• Provide oversight and development of controls, policies and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting.
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents.
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery.
• Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes.
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided.
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes.

Basic Qualifications

• 4+ years in the financial industry or equivalent with proven experience in roles for business continuity/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements.
• High personal resilience and a self-starter with energy and drive for results.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment.
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions.
• Strong project management skills and change management experience.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.