Overview
In this role, you will lead the in-market SMB organization to success, setting a high standard for managed-book growth across the Account Management team. You’ll drive cross-functional collaboration, optimize sales processes, and implement best practices at scale. You’ll apply AI to identify growth and retention opportunities, shaping commercial plans and resource allocation. The position offers the chance to influence senior stakeholders and deliver measurable outcomes in a global payments business.
Pay / Benefits
- balanced hybrid work model
- healthcare coverage for you and family
- generous paid time off
- financial security resources
- inclusive culture
- flexible benefits
Responsibilities
- Lead and coach a team of Account Managers to achieve growth, retention, and productivity targets
- Master the use of AI to assess growth and retention opportunities across the book
- Partner with cross-functional teams (Partner, Vendor, Product, etc.) to remove barriers and improve merchant outcomes
- Monitor team motions and drive targeted process improvements
- Own the commercial plan and resource allocation; represent SMB initiatives to senior stakeholders
- Lead complex projects and initiatives to drive process improvements and business growth
- Collaborate with global teams to implement best practices and ensure consistency
- Analyze business trends to inform strategic decisions and optimize sales processes
Key requirements
- 10+ years of relevant experience and a Bachelor’s degree, or equivalent combination of education and experience
- Proven experience managing account-management teams
- problem-solver
- executive influence and talent development
- conflict handling and collaboration
- coaching and performance management
- AI for growth assessment and retention
- data-driven decision making using value, coverage, churn and pipeline data
Sr Manager, Account Management in London employer: PayPal
At PayPal, we pride ourselves on being an exceptional employer, offering a balanced hybrid work model that fosters collaboration while providing flexibility. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes generous paid time off, healthcare coverage, and resources for mental health support. With a strong focus on inclusion, innovation, and professional growth, we empower our employees to thrive in a dynamic environment that values their contributions and encourages them to shape the future of finance.
