At a Glance
- Tasks: Drive merchant success by managing relationships and identifying growth opportunities.
- Company: Join PayPal, a leader in enabling a global, inclusive economy.
- Benefits: Comprehensive benefits, paid time off, flexible work culture, and mental health resources.
- Other info: Collaborative role with excellent career growth and the chance to influence cross-functional teams.
- Why this job: Make a real impact while leading a high-performing team in a dynamic environment.
- Qualifications: 8+ years of experience, strong people management skills, and knowledge of the payments industry.
The predicted salary is between 51750 - 63250 £ per year.
Overview
In this role you drive merchant success by managing relationships, shaping account strategy, and identifying growth opportunities for a portfolio of Pay Pal merchants.
You will lead onboarding, product adoption, and ongoing support while aligning merchant needs with Pay Pal’s strategic goals.
You’ll manage a team of Account Managers to achieve revenue and margin targets, influencing cross-functional teams and ensuring a seamless merchant experience.
This position offers impact at scale within Pay Pal’s mission to enable a global, inclusive economy.
- Pay / Benefits
- comprehensive benefits
- paid time off
- healthcare coverage for you and family
- flexible, balanced work culture
- mental health resources
- financial security support
Responsibilities
- Lead complex projects with diverse scope and resolve issues leveraging deep expertise
- Drive global process improvements and efficiencies across the organization
- Monitor and improve business performance metrics and collaborate to implement best practices
- Oversee onboarding, integration, and ongoing merchant operations to ensure positive experiences
- Build and execute account strategies aligned with Pay Pal’s vision to deliver long-term merchant value
- Manage and mentor a high-performing team to meet quarterly revenue and margin goals
- Coordinate cross-functional teams (product, engineering, operations) to deliver results
- Forecast revenue, manage pipelines in CRM, and report on sales activities and outcomes
- Negotiate complex commercial terms to achieve mutually beneficial outcomes
- Identify and mitigate risks to merchant satisfaction and success
- Advocate for merchant needs to drive innovation and align solutions with market demands
- Develop executive-level relationships with merchants to align goals with Pay Pal’s solutions
- Key requirements
- 8+ years of relevant experience with a Bachelor’s degree or equivalent
- Proven people management experience leading a team and delivering results
- Strong knowledge of the payments industry, merchant needs, and trends
- Experience in driving merchant growth, retention, and sales quotas through upsell and cross-sell
- Proven ability to build strategic relationships including with senior executives
- Ability to collaborate across product, engineering, and operations for seamless customer experiences
- Excellent communication and negotiation skills with stakeholder influence in complex deals
- Analytical and strategic thinker with track record of delivering measurable business results
- Proficiency with CRM tools (e. g., Salesforce) for pipeline management and forecasting
- Collaborative and adaptable in a fast-paced environment
- leadership
- collaboration
- customer-centricity
- adaptability
- strong communication
- Salesforce
Sr Account Manager, Large Enterprise Commercial in London employer: PayPal
At PayPal, we pride ourselves on being an exceptional employer, offering a balanced hybrid work model that fosters collaboration while providing flexibility. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes generous paid time off, healthcare coverage, and resources for mental health support. With a strong focus on inclusion, innovation, and professional growth, we empower our employees to thrive in a dynamic environment that values their contributions and encourages them to shape the future of finance.
