Account Manager, Mid-Market in London

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do.

Job Summary: Small businesses are the engine of local economies everywhere — and PayPal's SMB team helps them compete on a bigger stage. As an AM1, you'll own the end-to-end commercial relationship for a portfolio of around 80 of our higher-value SMB merchants, proactively identifying opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin.

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

What You'll Do:

• Act as the single point of contact for your merchants, owning commercial outcomes end to end.
• Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio.
• Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues.
• Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.

What You'll Bring — Minimum Qualifications:

• 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
• A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.

Core Capabilities We're Looking For:

• Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth.
• Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk.
• A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues.
• A strong internal operator who mobilises partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.

Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion: PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.