Overview
In this role, you will acquire new-logo SMB merchants and drive growth by presenting a clear value proposition and transitioning them to the Account Management team. You’ll work across partner platforms, DBM, and AI-suggested leads in a fast-paced environment. You’ll spot opportunities for cross-sell and risk management using AI tools, while maintaining strong merchant relationships. This position offers impact through shaping merchant adoption and revenue growth within a global payments ecosystem.
Pay / Benefits
- generous paid time off
- healthcare coverage for you and family
- financial security resources
- hybrid work model with flexible location
- wellbeing resources
- inclusive culture
Responsibilities
- Acquire, manage, and expand relationships with SMB merchants
- Leverage AI-powered insights to identify growth, cross-sell, and risk opportunities
- Maintain accurate pipeline and forecast, and share best practices with peers
- Coordinate internal teams to resolve merchant needs and take appropriate action when standard processes fall short
- Serve as single point of contact for merchants, delivering end-to-end commercial outcomes
- Prioritize tasks guided by policies and ensure timely completion
Key requirements
- 3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience
- Ability to build trust and conduct effective commercial conversations
- Proficiency in using AI, data, and playbooks to make trade-offs and escalate when needed
- Strong collaboration skills and accurate record-keeping of pipeline and follow-ups
- Experience with merchant onboarding and account servicing is a plus
- trust-building
- structured planning
- cross-functional collaboration
- AI-powered tools
- data analysis for growth opportunities
- pipeline forecasting and management
Account Executive - SMB Outbound in London employer: PayPal
At PayPal, we pride ourselves on being an exceptional employer, offering a balanced hybrid work model that fosters collaboration while providing flexibility. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes generous paid time off, healthcare coverage, and resources for mental health support. With a strong focus on inclusion, innovation, and professional growth, we empower our employees to thrive in a dynamic environment that values their contributions and encourages them to shape the future of finance.
