Director, Small and Medium Business UK

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary: This job involves influencing decisions as an advisor or counsel, establishing overall business or technical strategy. A Director spends significant time on strategy and influencing decision-making at the executive level.

Essential Responsibilities:

• Act as an advisor or counsel to influence decisions.
• Establish overall business or technical strategy for sales development.
• Spend significant time on strategic planning.
• Influence decision-making at the executive level.
• Drive the long-term success strategy of the sales development function.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your way to impact: Collaborating with regional Small and Medium Business stakeholders, a crucial aspect of success in this role is the ability to drive and influence key projects and initiatives that will significantly impact the UK Small and Medium Business portfolio business.

Serve as a primary representative of PayPal to partners, prospects, merchants, and others in the market. Internally, you will collaborate with a diverse range of teams and partners across marketing, product, sales, servicing, finance, and more to drive success within the Small and Medium Business portfolio.

In your day-to-day you will:

• Build and own the Small and Medium Business commercial plan to achieve KPIs across acquisition, engagement and retention as well as achieve an overall Revenue and Transaction Margin (TM) target for the market.
• Develop and execute against a set of global and local commercial priorities. Your role will require to work in partnership with key functional stakeholders to execute on these priorities.
• Be accountable to Revenue and TM targets across these initiatives and represent the segment in market operating reviews and broader global forums.
• Be responsible for understanding the UK Small and Medium Business business end to end across multiple domains (e.g. Product, Marketing, Sales, Service etc.) using data, competitor and qualitative insights. You will be obsessed with the customer, providing market backed insights to the region to drive improvements and deep understanding of the competition to help shape how our product & services should be customized and taken to market.
• Be the voice of and represent PayPal externally at industry events or across the broader UK Small and Medium Business ecosystem (channel/payment partners etc.).

What do you need to bring:

• Experience at the forefront of the B2B sector (ideally in payment) with a passion for serving Small and Medium Businesses.
• Experience in leading and influencing large cross-functional teams to a clear outcome.
• Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives.
• Demonstrated ability to simplify complex topics while not losing sight of details.
• Combination of strategic thinking with hands-on execution.
• Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies.
• Very strong customer focus, naturally including customer perspective in plans, decisions and actions.
• Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues.
• Experience and knowledge of working in sales, partnerships or commercial functions.
• Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level.
• Experience in the fin-tech or payments space a plus.

Travel Percent: 0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset - you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are: Commitment to Diversity and Inclusion. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.