Developer Commercial Lead

PayPal has been revolutionizing commerce globally for more than 25 years. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Our goal is to enable consumers to exchange funds safely and merchants to extend their global reach while reducing the complexity and friction of cross-border trade.

PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing, and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations across all segments. The Developer Commercial Lead is part of the SMB team in the Global Markets organization and is responsible for PayPal’s end-to-end developer experiences in the UK – including developer onboarding, integration, and servicing experiences within the SMB segment.

Essential Responsibilities

• Participate in complex problem resolution for sales development.
• Lead complex projects with diverse scope.
• Determine methods and procedures for new assignments.
• Implement initiatives resulting in global process improvements.
• Provide strategic direction and leadership to the sales development team.

Expected Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Additional Responsibilities and Preferred Qualifications

As a Developer Commercial Lead, you will be at the forefront of our efforts to engage with and nurture the UK developer community. You will work closely with internal stakeholders as well as external developers to create engaging educational materials and facilitate a collaborative dialogue. Your primary goal will be to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.

Day-to-Day Responsibilities

• Market scoping & building a strategy: segmentation, sizing the opportunity, and developing a plan to address various opportunities over time.
• Community building: building the book of Developers and System Integrators, initiating contact and nurturing these relationships.
• Developing rewards mechanisms to maintain relationships with developers.
• Community engagement: community forums, planning, organizing, and participating in virtual and in-person events, including webinars, meetups, and hackathons, to connect with developers and share knowledge.
• Developer support: regularly update and expand our knowledge base with solutions to common challenges, best practices, and FAQs.
• Content creation: work with our developer documentation team and subject matter experts to create video and written tutorials to guide developers through the integration process and showcase advanced features.
• Feedback collection.
• Advocacy and evangelism.
• Act as a liaison between developers and internal product teams, advocating for developer needs and influencing product enhancements.
• Represent PayPal at external events and conferences to strengthen relationships with developers and showcase our commitment to the community.

What You Need to Bring

• Enthusiastic and proactive with a passion for fostering a collaborative developer community.
• Ability to balance multiple responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.
• Commercial acumen and the ability to develop commercial tactics and negotiate them with developers.
• Willingness to adapt to changing technologies and industry trends, ensuring that our developer community stays at the forefront of innovation.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with cross-functional teams, including product development, engineering, marketing, and customer support.
• Proven experience in a developer community management role or a similar position.
• Experience with creating technical documentation, tutorials, and other educational materials.
• Strong technical background with the ability to understand and communicate complex technical concepts. Experience as a developer is preferred.
• Familiarity with key programming languages.

Benefits

PayPal offers a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits, please visit https://www.paypalbenefits.com.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.