Incident Management manager in London

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

Job Summary: This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyzes business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records.

PayPal UK is seeking a dynamic, innovative, and driven Business Continuity & Incident Reporting Manager to join our high-performing global team. You'll be a member of the PayPal UK COO organisation supporting outsourcing governance and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies.

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5 years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

• Provide assurance to key business functions, third parties, and change projects on the strength and effectiveness of their resilience, business continuity, and disaster recovery plans.
• Ensure compliance with regulatory requirements and industry best practices for operational resilience.
• Support the maturing and implementation of the Operational Resiliency, Business Continuity and Incident Management Framework and champion its adoption through effective communication with all levels within the organization.
• Review critical teams, systems and third parties resilience plans (Business Continuity and Disaster Recovery) and test results.
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs).
• Provide oversight and development of controls, policies and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting.
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents.
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery.
• Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes.
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided.
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes.

Key Contacts:

• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax

Basic Qualifications:

• 4 years in the financial industry or equivalent with proven experience in roles for business continuity/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements.
• High personal resilience a self-starter with energy and drive for results.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment.
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions.
• Strong project management skills and change management experience.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam.

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.