Governance & Controls Oversight Manager in London

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‐to‐end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross‐border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‐border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the centre of everything we do—and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyses business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records.

The UK Firm – PayPal UK (PPUK) has been serving UK customers for over 20 years, offering a wide range of payment, credit, crypto, and adjacent services. PayPal UK Ltd (PPUK) is the UK‐regulated entity, supporting more than 14 million customers and driving growth with the customer at the centre of everything we do.

Job Description

Essential Responsibilities

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyse business trends to inform decision‐making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications

• 5+ years relevant experience and a Bachelor's degree OR any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

The Governance & Controls Oversight Manager will support the effective operation of PayPal UK's Governance framework. Reporting to the Senior Manager, Executive and Board Governance, this role plays a key part in ensuring governance forums across PPUK, including the Outsourcing, Conduct and Customer Outcomes Committee (OCCO), Product Review Committee, Risk Committee, Asset and Liability Committee, and Executive Committee, run efficiently, transparently, and in line with UK regulatory expectations.

This is an excellent opportunity for a motivated individual looking to develop a career in governance, risk, and regulatory affairs within a leading global payments company.

Key Responsibilities

• Support the planning, coordination, and delivery of PPUK governance forums, including scheduling, agenda management and paper collation.
• Partner with content owners and Secretariat teams to ensure timely, accurate, and high‐quality reporting to Executive Committees and the PPUK Board.
• Assist in reviewing and editing committee papers, ensuring clarity, consistency, and alignment with PPUK governance standards.
• Maintain governance trackers, actions and forward agendas to support effective follow‐up and accountability.
• Help develop data‐led, dashboard‐style reporting that improves visibility and oversight across PPUK governance.
• Contribute to annual governance effectiveness reviews and follow‐up actions.
• Support internal audit reviews, regulatory information requests and continuous improvement initiatives.
• Provide administrative and operational support to the PPUK governance secretariat, ensuring smooth day‐to‐day running of committee activities.

Skills and Attributes

• Accomplished governance professional with good organisational skills, as well as a high commitment to quality with focus on accuracy and excellent attention to detail.
• Strong written and verbal communication skills, with the ability to summarise complex information clearly.
• A proactive, self‐motivated team player with the ability to meet multiple deadlines whilst ensuring expectations are managed throughout.
• Experience of drafting Board Reports and dealing with stakeholders, and the ability to develop and maintain good working relationships and work flexibly across professional and operational boundaries.
• Interest in governance, regulatory affairs, and financial services.
• Proficiency in Microsoft Office (especially PowerPoint and Excel).
• Feel excited about change and are looking to be part of a company that is growing and evolving.
• A commitment to being customer focused and proactively supporting the achievement of organisational initiatives, as well as able to anticipate business needs and forward plan.
• A good problem solver and influencer.

Impact

This role provides a strong foundation in governance and risk oversight, offering visibility across senior forums and direct exposure to the UK leadership team. The successful candidate will help maintain high governance standards across PPUK while developing expertise in regulatory engagement and executive reporting.

Hybrid Work Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in‐person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset‐you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.