At a Glance
- Tasks: Manage relationships with small businesses, driving growth and ensuring satisfaction.
- Company: Join PayPal, a leader in global commerce with over 25 years of innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment focused on collaboration and innovation.
- Why this job: Be the go-to person for SMBs, helping them thrive in a digital economy.
- Qualifications: 1+ years experience in account management or relevant field.
The predicted salary is between 63000 - 77000 £ per year.
Our Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.
We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.
We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary
Our SMB business exists so small businesses can compete like big ones, and as an AM2, you'll be the person hundreds of them count on. You'll own the end-to-end commercial relationship for around 200 SMB merchants, protecting existing transaction margin and driving growth through consistent, systematic servicing, retention and selling. It's a high-volume book, so structure and prioritisation matter just as much as the sales conversation itself.
Essential Responsibilities
- Engage and collaborate with the immediate team.
- Contribute to solutions and suggest efficiencies.
- Exercise judgment on issues of importance.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Prioritize work and ensure task completion guided by policies and procedures.
Minimum Qualifications
- 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
What You'll Do
- Be the single point of contact for your merchants, owning commercial outcomes end to end.
- Use AI-powered tools to spot growth, cross-sell and risk opportunities across your book.
- Keep pipeline, forecast and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.
- Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough.
What You'll Bring - Minimum Qualifications
- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
Core Capabilities We're Looking For
- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high.
- Skilled in customer and commercial conversations – building trust, identifying needs and converting the right opportunities without losing customer focus.
- Comfortable using AI, data and playbooks to make sound trade-offs and elevate at the right time when several things need attention at once.
- A reliable team collaborator who keeps records, pipeline and follow-ups accurate and aligned with internal stakeholders.
Nice to Have - Preferred Qualifications
- Customer-facing, account-servicing or relationship-management experience.
Travel Percent: 0
Account Manager, SMB in London employer: PayPal, Inc.
PayPal is an exceptional employer, offering a dynamic work culture that prioritises inclusion, innovation, and employee wellness. With a strong focus on personal and professional growth, employees benefit from comprehensive wellbeing programs, generous paid time off, and a balanced hybrid work model that fosters collaboration while allowing flexibility. Located in the vibrant city of London, this role as an Account Manager for Zettle provides the opportunity to engage with a diverse range of small and medium-sized businesses, making a meaningful impact in their success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, SMB in London
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We think you need these skills to ace Account Manager, SMB in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to PayPal, Inc..
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Research and Reflect:Before hitting that 'apply' button on PayPal, Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at PayPal, Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with PayPal, Inc..
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✨Network with Industry Professionals
Before your interview, reach out to current or former PayPal, Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
