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- Tasks: Enhance customer onboarding and retention while building strong relationships.
- Company: Global financial platform focused on customer success.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Why this job: Make a real impact in customer success for SMBs in London.
- Qualifications: 2+ years in customer-facing roles with a customer-centric mindset.
- Other info: Exciting opportunity to drive growth and retention in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A global financial platform is seeking a Customer Success Manager to enhance customer onboarding, retention, and growth within the SMB vertical in London. The ideal candidate will have over 2 years of experience in customer-facing roles and a strong customer-centric mindset.
Key responsibilities include:
- Building customer relationships
- Supporting business goals
- Serving as a trusted point of contact
This is a hybrid, full-time position offering an exciting opportunity to impact customer success.
Strategic Customer Success Manager – Growth & Retention (SMB) employer: Payoneer
Contact Detail:
Payoneer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager – Growth & Retention (SMB)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your experience aligns with their goals, especially in customer success and retention strategies.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can enhance customer onboarding and retention. Highlight your past successes and how they relate to the SMB vertical.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic Customer Success Manager – Growth & Retention (SMB)
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in customer-facing roles. We want to see how you've built relationships and supported business goals in the past. This will show us that you truly understand what it means to be customer-centric.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Strategic Customer Success Manager role. We love seeing candidates who take the initiative to align their skills and experiences with our specific needs.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who can connect with customers and build trust, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Payoneer
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the SMB sector. Be ready to discuss how you've used these metrics in past roles to drive growth and retention. This shows you understand the business and can contribute from day one.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with customers in previous positions. Highlight specific strategies you used to enhance customer onboarding and retention. This will demonstrate your customer-centric mindset and ability to be a trusted point of contact.
✨Align with Their Business Goals
Research the company’s goals and values, especially in relation to their SMB vertical. During the interview, articulate how your experience aligns with their objectives and how you can support their mission. This shows that you're not just looking for any job, but are genuinely interested in contributing to their success.
✨Prepare Questions That Matter
Think of insightful questions to ask about their current customer success strategies and challenges. This not only shows your interest in the role but also gives you a chance to demonstrate your strategic thinking. It’s a great way to engage with the interviewers and leave a lasting impression.
