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- Tasks: Manage client relationships and drive growth for Payoneer's innovative financial solutions.
- Company: Join Payoneer, a global leader in financial technology with a mission to empower businesses worldwide.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and client success.
- Why this job: Be at the forefront of fintech, helping clients thrive in a fast-paced global economy.
- Qualifications: 5+ years in client-facing roles, strong communication, and problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We're looking for a motivated self-starter who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations. This role will be based in our London office.
What you’ll do:
- Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives.
- Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
- Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities.
- Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives.
- Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client.
- Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.
- Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view.
- Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory).
- Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client.
What we’re looking for:
- 5+ years of experience in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution.
- Ability to work with all teams, including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance.
- Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer.
- Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals.
- Business planning and commercial management skills.
- Proactive, value-based relationship-building skills.
- Data-driven and analytical mindset.
- Successful track records of achieving commercial targets.
- Able to travel to clients.
Enterprise Client Success Manager in London employer: Payoneer
Contact Detail:
Payoneer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Client Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the fintech space. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Enterprise Client Success Manager. Highlight your ability to manage relationships and drive revenue growth, as these are key aspects of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Enterprise Client Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Client Success Manager. Highlight your experience in client-facing roles, especially in tech or fintech, and showcase how you've successfully managed relationships with C-suite executives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping businesses grow and how your skills align with our mission at Payoneer. Don't forget to mention specific achievements that demonstrate your ability to meet KPIs.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We love creative problem solvers, so share stories that highlight your analytical mindset and ability to think outside the box.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Payoneer
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to client success roles. Be ready to discuss how you've met or exceeded KPIs in your previous positions, especially in terms of retention and revenue growth.
✨Master the Art of Communication
Since this role involves conveying complex technical concepts to non-technical stakeholders, practice explaining a few technical topics in simple terms. This will show your ability to bridge the gap between tech and business during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've developed and nurtured relationships with C-suite executives or senior management. Highlight specific strategies you used to understand their needs and how you’ve acted as their advocate.
✨Be Data-Driven
Familiarise yourself with data interpretation and decision-making processes. Bring examples of how you've used data to drive client success in the past, and be ready to discuss how you would apply this at Payoneer.