Customer Success Manager

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 countries and territories. By taking the complexity out of the financial workflows—including everything from global payments and compliance to multi‑currency and workforce management, to providing working capital and business intelligence—we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location London, UK – Hybrid – Full‑time

Role Summary We’re looking for a highly talented Customer Success Manager to join our fast‑growing team and take ownership of customer onboarding, growth, and retention in the SMB vertical. You will help our customers reach their strategic goals, expand their business potential, and advocate for their needs internally. This role is ideal for someone with a strong background in Customer Success, Account Management, or Business Development who thrives in a dynamic, customer‑centric environment.

What You’ll Do:

• Build and strengthen long‑term customer relationships to maximize adoption, retention, and growth while proactively reducing churn.
• Support clients in defining their business goals and achieving them through our products and solutions.
• Serve as a trusted point of contact for customer inquiries, ensuring seamless communication with Customer Support.
• Partner with Marketing to develop compelling case studies, user stories, and testimonials.
• Collect customer insights and collaborate with Product teams to influence the product roadmap.
• Contribute to improving Customer Success best practices, identifying operational gaps, and enhancing workflows.
• Conduct regular client interactions at multiple levels, including C‑suite, and prepare executive‑level QBRs.
• Develop meaningful relationships across your portfolio, ensuring long‑term customer value and satisfaction.

Who You Are:

• Bachelor’s degree, preferably in Business, Communications, or a related field.
• 2+ years of experience in Customer Success, Key Account Management, or similar client‑facing roles.
• Customer‑centric mindset with strong empathy and a deep understanding of customer needs.
• Excellent organizational skills with the ability to manage multiple accounts and ensure timely follow‑up.
• Strategic thinker who can connect business drivers, understand the bigger picture, and identify growth levers.
• Strong interpersonal and communication skills, with the ability to influence internal teams and engage client stakeholders.
• Proactive, ownership‑driven, and comfortable operating in fast‑changing environments.
• Analytical mindset with the ability to translate insights into action.
• Additional languages are a plus.

The Payoneer Ways of Working:

• Act as our customer’s partner on the inside – learning what they need and creating what will help them go further.
• Do it. Own it. – being fearlessly accountable in everything we do.
• Continuously improve – always striving for a higher standard than our last.
• Build Each Other Up – helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case‑by‑case basis.