Technical Support Specialist Software

We are a dynamic payment solution provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and financial products. We have grown considerably in the last 12 months and need experienced colleagues who can continue to help us push forward and achieve our vision, we’re seeking talented individuals to join us on our ambitious journey. We are looking for a Technical Support Specialist who is an expert in financial technology and will ensure our merchants with exceptional and timely technical support. During the first few months, while you\’re onboarding and going through training, you\’ll work 9:00–17:30 to help you settle in and get all the support you need. Provide technical support to Paynt merchants and partners via tickets, emails and phone. Responsible for maintaining up-to-date documentation for applications, and system configurations, providing detailed insights for troubleshooting and future reference. Follow established escalation procedures and escalate complex issues to higher-level support or IT teams while ensuring clear and concise information. Collaborate closely with cross-functional teams, including sales, account management and compliance, to address customer needs and concerns. Participating in system and other related training, sharing knowledge. Participation in various team projects. Familiarity with a range of payment methods, including credit cards, digital wallets, and other emerging payment technologies. Minimum 1-2 years of experience working as Technical Support Specialist (or similar), preferred experience within the FinTech industry. Excellent written and verbal communication skills in English required; additional fluency in other languages is an advantage. Competitive Salary starting from £29,000 per year, with regular reviews and Performance-Based Bonuses. Equity Compensation. Extra Health Days Off. Hybrid Work Model with standard working hours of 10:30–19:00. Great Office Space & Location (Market Harborough). Training and certification opportunities. Work in a lively, diverse, and fun environment with endless growth opportunities. Enjoy career growth opportunities in a company that invests in its people.