At a Glance
- Tasks: Manage employee relations cases and analyse data to enhance the employee experience.
- Company: Join Dojo, a leading disruptor in the payments industry with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Collaborative office-first environment with a focus on diversity and inclusion.
- Why this job: Shape employee relations strategy and make a real impact on workplace culture.
- Qualifications: Experience in employee relations and strong analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The role
We are seeking a dynamic and analytical Employee Relations Lead to join our team and help shape our approach to managing employee relations. Acting as a central resource, you will manage employee relations cases and collaborate closely with the People and Legal teams. This role is integral to operationalising our employee relations strategy by providing key data and analytics, identifying trends, and supporting strategic business initiatives.
What you will do...
- Act as the central owner for ER cases, including grievance, disciplinary, and absence management, ensuring effective management and resolution in line with company policies.
- Collect, analyse, and interpret ER data to identify trends, guide business initiatives, and translate insights into actions that improve the employee experience.
- Lead the creation and implementation of ER policies, upskilling resources, and training materials to build leadership capability in handling ER issues confidently.
- Partner closely with the People team and Legal on case escalations, settlement agreements, and other employment law matters.
- Assist the Senior People Partner in delivering an employee relations strategy that balances fairness, consistency, and commercial outcomes.
- Develop and provide employment law updates to the People team to ensure compliance with relevant legislation.
What you will bring...
- Proven experience in employee relations, HR analytics, or a related field, with a strong ability to partner with legal teams.
- Strong analytical skills with the ability to interpret complex data, build dashboards, and communicate insights effectively.
- Excellent communication and interpersonal skills, with the ability to see different perspectives and navigate ambiguity in ER matters.
- Detail-oriented with strong organisational skills and the ability to manage multiple priorities and projects simultaneously.
- A solid understanding of ER processes and employment law.
- A CIPD qualification (or working towards it) is desirable.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
Employee Relations Lead in London employer: PaymentSense
At Dojo, we pride ourselves on being an exceptional employer that values our people as our greatest asset. With a vibrant office-first culture in the heart of the UK, we offer dynamic workspaces designed for collaboration and innovation, alongside robust employee growth opportunities through training and development. Join us to be part of a diverse team that is not only customer-obsessed but also committed to fostering an inclusive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Lead in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at PaymentSense!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at PaymentSense.
We think you need these skills to ace Employee Relations Lead in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at PaymentSense. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to PaymentSense and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at PaymentSense. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to PaymentSense's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at PaymentSense
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with PaymentSense.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at PaymentSense will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact PaymentSense and how you would contribute to adapting HR strategies.
