Overview
In this strategic, commercially-focused role you will own and grow a portfolio of key Dojo customers, acting as the trusted advisor to unlock new revenue through upsell and cross-sell opportunities. You will lead complex commercial discussions, renewals, and pricing, while using data to manage risk and drive retention. Collaborating with Product, Operations, and Marketing, you help customers maximize value from our growing payments suite. This office-first, fast-paced environment rewards ownership and impact.
Responsibilities
- Serve as the primary commercial contact for a portfolio of key clients
- Identify, nurture, and close upsell/cross-sell opportunities to meet growth targets
- Lead contract renewals and pricing negotiations to secure long-term commitments
- Drive account health and customer satisfaction through data-driven risk management and retention strategies
- Maintain regular client communications to optimize retention and expansion timing
- Advocate for customers internally to ensure seamless product delivery and optimization
Key requirements
- Background in enterprise account management or strategic sales with track record of meeting or exceeding revenue and retention targets
- Experience managing post-sale lifecycle including renewals, pricing negotiations, and expansions
- Strong executive presence and ability to lead C-suite conversations
- Analytical, data-driven problem-solving skills with capability to navigate data and people
- Exceptional communication, trust-building, conflict management, and influencing at all levels
- Collaborative and self-motivated with ownership mindset in a fast-paced environment
- Payments industry experience or successful track record selling to retail/hospitality is preferred
- relationship-building
- strategic influence
- communication excellence
- data analysis
- pricing negotiations
- contract management
Account Manager employer: PaymentSense
At Dojo, we pride ourselves on being an exceptional employer that values our people as our greatest asset. With an office-first culture that encourages collaboration and innovation, our employees enjoy a dynamic work environment designed for both focus and creativity. We offer robust growth opportunities, a commitment to diversity and inclusion, and the chance to be part of a game-changing team in the payments industry, all while working in vibrant office spaces across Europe.
