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- Tasks: Lead the onboarding process for new customers and partners in a dynamic payments environment.
- Company: Join a leading payments technology company with a friendly and motivated team.
- Benefits: Competitive salary, bonus, and benefits in a supportive work culture.
- Why this job: Make a real impact by improving onboarding processes and leading a high-performance team.
- Qualifications: Experience in customer onboarding, sales support, and team leadership is essential.
- Other info: Enjoy a Monday to Friday role with excellent growth opportunities in a fast-paced setting.
The predicted salary is between 34000 - 51000 £ per year.
Merchant Onboarding Manager – Payments / Acquiring / Merchant Services
£40-45k + bonus & benefits
Hull
Our client is a leading payments technology company, who are building a successful team in their Hull office. As part of the continued business growth, we are keen to hire an onboarding professional to join the business & lead the team. We are a highly motivated and friendly team, with lots of potential for further growth. This is a back office role, Mon-Fri 9-5, leading a small team and ensuring new customers are onboarded compliantly & within agreed service levels.
About the role
- manage the onboarding process of all new customers and partners, including AML, KYC and account set-ups, working at scale & pace to ensure success
- improve, develop, refine and unify existing processes, and create new ones, to deliver successful, prompt & compliant onboarding
- support commercial teams by communicating best practice when signing up new clients
- develop a plan to make our processes better, quicker and more robust to achieve the best possible service
- manage, motivate, recruit and develop a team of high performance onboarding associates
About you
- you are likely to have a good background in customer onboarding & sales support, preferably within payments, merchant services, acquiring, issuing or processing (although we are happy to look at other financial services, insurance or relates onboarding backgrounds)
- great inter personal skills with brilliant planning & communication abilities, able to work in a high-growth, constantly changing environment
- people / team leadership experience is key, with ability to plan for change & be super organised!
- use your experience of on-boarding to resolve issues, ease concerns and manage escalations
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Merchant Onboarding Manager in Hull employer: Payments Recruitment
Contact Detail:
Payments Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Onboarding Manager in Hull
✨Tip Number 1
Network like a pro! Reach out to people in the payments and onboarding space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to onboarding and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated teams or improved processes in previous roles. This will help you stand out as a candidate who can drive success in the onboarding process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Merchant Onboarding Manager in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Merchant Onboarding Manager role. Highlight your experience in customer onboarding, especially in payments or related fields. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Hull. Share specific examples of how you've improved onboarding processes or led teams in the past.
Showcase Your Interpersonal Skills: Since this role involves a lot of communication and teamwork, make sure to highlight your interpersonal skills. We love candidates who can demonstrate their ability to work well with others and lead a team effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Payments Recruitment
✨Know Your Onboarding Processes
Make sure you understand the ins and outs of the onboarding process, especially in payments and merchant services. Brush up on AML and KYC regulations, as these will likely come up during your interview. Being able to discuss how you've successfully managed onboarding in the past will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've led teams in the past. Talk about your approach to motivating and developing team members, and how you've handled challenges. This will demonstrate your capability to lead a high-performance team effectively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like compliance and process improvement. This will help you convey your ideas effectively and show that you can support commercial teams with best practices.
✨Be Ready to Discuss Process Improvement
Think about ways you've improved onboarding processes in previous roles. Be ready to discuss specific examples where you've refined or developed new processes to enhance efficiency and compliance. This will highlight your proactive approach and ability to adapt in a fast-paced environment.
