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- Tasks: Lead a team and manage high-value client relationships in the fintech payments sector.
- Company: Established international fintech with a diverse portfolio of payment solutions.
- Benefits: Competitive salary, bonuses, hybrid working, and excellent benefits.
- Why this job: Join a dynamic team and make a real impact in the fintech industry.
- Qualifications: Experience in account management and strong leadership skills required.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
The predicted salary is between 47000 - 63000 £ per year.
Hybrid working, London or Birmingham office plus working from home.
Our client is an established international fin-tech with an impressive portfolio of payment products. Operating as an issuer and processor, we provide our wide customer base with a range of solutions which enable them to service their own customers successfully. Due to continued growth, we are keen to recruit a Senior Account Manager - Team Leader to join the business and take ownership of our Account Management team, whilst managing your own high-value portfolio. This role represents a great opportunity to jump into a player-manager role within a brilliant team.
The role:
- Manage a high-profile, high-value key client relationship, acting as the main relationship manager, point of contact and escalation point.
- Take ownership of a small team of Account Managers, manage & motivate, train & develop, and ensure they are on track to achieve their own targets.
- Support the team to identify and develop any growth opportunities.
- Ensure the account management processes are effective, documented & meet the high standards our customers expect, delivering continuous improvement.
- Build & maintain a great relationship with clients, acting at a senior level to resolve issues, owning relationships with key/high-value accounts and/or supporting your team on these relationships.
- Communicate brilliantly with internal & external stakeholders.
- Organise regular client meetings, owning the contact plan.
- Performance monitoring of both your own clients & your team's performance.
- Develop & track KPIs across your team.
- Prepare & present regular reports to senior leadership.
About you:
- You are likely to have a good track record of account / relationship management, client services or customer success in a payments, acquiring, issuing, processing or prepaid environment.
- Experience of managing high-value, key accounts (central/local government experience is useful).
- Great communication, leadership, team / people management, relationship building skills will be key.
- Remaining calm under pressure, you find solutions and resolve issues with your can-do attitude and team-player ethos.
- Risk identification & mitigation ability.
- Analytical and able to report, analyse and extract data.
- Proven track record in people management, obtaining their buy-in & leading from the front.
- Customer focused, collaborative and a true team player.
- Adaptable and able to thrive in a heavily regulated & often complex client landscape.
- Highly motivated and lots of energy, you are keen to make an impact and deliver a fantastic customer experience.
Senior Account Manager - Team Leader - Prepaid in England in London employer: Payments Recruitment
Contact Detail:
Payments Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Team Leader - Prepaid in England in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their payment solutions and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in account management and team leadership makes you the perfect fit for the Senior Account Manager role. Keep it concise and focus on your achievements that relate to high-value client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Senior Account Manager - Team Leader - Prepaid in England in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in managing high-value accounts and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your achievements in account management and team leadership that demonstrate your ability to thrive in a fast-paced environment.
Showcase Your Communication Skills: Since communication is crucial for this role, make sure your application reflects your ability to convey ideas clearly and effectively. Whether it's through your CV, cover letter, or any additional documents, we want to see your strong communication skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Payments Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the company’s payment products and services. Research their portfolio and understand how they operate as both an issuer and processor. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Senior Account Manager - Team Leader, you’ll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on how you’ve developed others and achieved targets together.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific instances where you’ve resolved client issues or identified growth opportunities, and be ready to discuss these in detail.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to prepare a few questions to ask your interviewers about their expectations for the role, which shows your interest and engagement.