At a Glance
- Tasks: Lead and scale a high-performing onboarding and sales support team in a fast-paced fintech environment.
- Company: Join a high-growth fintech company with ambitious goals and strong VC backing.
- Benefits: Competitive salary package, career development opportunities, and a dynamic work culture.
- Other info: Be part of a rapidly changing environment with excellent growth potential.
- Why this job: Make a real impact by optimising customer onboarding processes and supporting sales teams.
- Qualifications: Experience in customer onboarding and sales support within the payments sector is essential.
The predicted salary is between 60000 - 75000 € per year.
Overview
Role: Head of Sales Support & Customer Onboarding
Location: London (Victoria)
Package: £60-75k + package
The company:
A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.
The role: As Head of Sales Support & Customer Onboarding, you will own this element of the business:
- Manage and build a high performing onboarding & sales support team to manage new customer onboarding and partner integrations end to end. Currently a small team in the UK, which you will have full autonomy to scale up quickly.
- Hire, train, develop and lead your team to deliver high performance to customers across the UK.
- Improve & unify existing processes and create new processes for successful & compliant customer onboarding.
- Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.
- Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximising effectiveness and efficiency
- Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.
- Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively
Qualifications
- Strong background in customer onboarding & sales support, within a payment’s environment, will be key to your success.
- Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
- Ability to create strategic plans to manage high growth, forecast workloads & plan for change.
- People management experience – lead, inspire, train, develop and manage your team effectively.
- You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills at all audiences.
- Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.
- Utilise your experience of on-boarding policies and processes to ensure resolve issues, concerns, or escalations.
Head of Customer Onboarding & Sales Support in London in City of London employer: Payments Recruitment
As a high-growth scale-up in the financial technology sector, our client offers an exciting opportunity for the Head of Customer Onboarding & Sales Support to thrive in a dynamic and supportive environment. With substantial VC backing and a commitment to employee development, you will have the autonomy to build and lead a high-performing team while enjoying a culture that values innovation and collaboration. Located in the vibrant area of Victoria, London, this role not only promises competitive remuneration but also a chance to make a significant impact in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Onboarding & Sales Support in London in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in customer onboarding and sales support. Share specific examples of how you've improved processes or led teams to success. This will help you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest. Tailor your message to show how your background aligns with their goals, especially in scaling and optimising processes.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out on the chance to be part of something exciting!
We think you need these skills to ace Head of Customer Onboarding & Sales Support in London in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Head of Customer Onboarding & Sales Support. Highlight your experience in customer onboarding and sales support, especially within the payments sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and improved processes in previous roles. We love a good story that showcases your achievements!
Showcase Your Leadership Skills:Since this role involves managing a team, make sure to highlight your people management experience. Talk about how you've inspired and developed your team in the past. We’re looking for someone who can lead us to success!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Payments Recruitment
✨Know Your Onboarding Processes
Make sure you’re well-versed in customer onboarding processes, especially within the payments sector. Brush up on AML and KYC regulations, as these will likely come up during your interview. Being able to discuss specific strategies for improving these processes will show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Highlight your experience in hiring, training, and inspiring team members. This role requires a strong people manager, so be ready to discuss your approach to building a high-performing team.
✨Demonstrate Your Strategic Thinking
Think about how you would create strategic plans for managing growth and optimising processes. Be prepared to share your ideas on how to forecast workloads and adapt to changes in a fast-paced environment. This will demonstrate your ability to think ahead and contribute to the company's scaling efforts.
✨Communicate Effectively
Since this role acts as a bridge between various teams, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would ensure effective communication between senior leadership, operational teams, and sales teams. Good communication skills are essential for success in this position.
