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- Tasks: Manage key accounts and develop strong client relationships in the fin-tech sector.
- Company: Join a successful international fin-tech with an impressive portfolio of payment solutions.
- Benefits: Competitive salary, bonus, hybrid working, and excellent benefits.
- Other info: Enjoy a supportive team environment with opportunities for professional growth.
- Why this job: Be the key link between clients and teams, making a real impact in a growing industry.
- Qualifications: Experience in account management within payments or financial services is essential.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team & manage a high profile key account.
£40-50k basic + bonus + excellent benefits
Hybrid working, London, Manchester or Birmingham office 2 days/week
The role includes:
- Maintaining & developing client relationships within a complex key account
- Managing contractual obligations & ensuring compliance with KPI's & SLA's
- Owning and developing the customer contact plan, holding regular internal & external meetings on the client account
- Becoming the key conduit between customer and internal teams, managing issues or escalations/complaints
- Raising support and change tickets on behalf of clients, ensuring you monitor these until resolved successfully
- Creating and running regular reports, monitoring all aspects of client activity including financial performance, profitability & risk
- Working closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres
About you:
- Great communicator
- Previous track record in successfully managing a complex client within a payments banking or financial services environment
- Brilliant relationship building skills gained in account management, customer success or client service management style roles
- Contract monitoring & management experience, with a focus on achieving agreed KPI's & SLA's
- Self motivated, good with technology
Key Account Manager in England employer: Payments Recruitment
Contact Detail:
Payments Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the fin-tech space, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their payment solutions inside out so you can discuss how your experience aligns with their needs. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Key Account Manager, you'll need to demonstrate your ability to build relationships. Role-play common interview scenarios with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Key Account Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing complex client relationships and any relevant achievements in the payments or financial services sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and relationship-building abilities. Tell us why you're excited about this role and how your background aligns with our client's needs. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet KPIs and SLAs. Use numbers and examples to illustrate your success in managing accounts and resolving issues. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Payments Recruitment
✨Know Your Client Inside Out
Before the interview, dive deep into the company’s portfolio of payment solutions. Understand their key accounts and how they operate within the financial services sector. This will not only show your interest but also help you discuss how you can contribute to maintaining and developing those client relationships.
✨Showcase Your Communication Skills
As a Key Account Manager, communication is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. Be ready to demonstrate how you can be the conduit between clients and internal teams, ensuring smooth operations and satisfaction.
✨Highlight Your Track Record
Bring specific examples of how you've managed complex clients in the past, particularly in the payments or banking sectors. Discuss your experience with contractual obligations, KPI's, and SLA's, and how you’ve ensured compliance while achieving targets. This will illustrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage escalations or complaints. Think of scenarios where you had to raise support tickets or monitor client activity. Practising these responses will help you feel more confident and articulate during the interview.