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- Tasks: Manage client relationships and ensure smooth communication between customers and internal teams.
- Company: Dynamic international fin-tech with a strong portfolio of payment solutions.
- Benefits: Competitive salary, bonus, hybrid working, and excellent benefits.
- Other info: Opportunity for growth in a fast-paced, innovative environment.
- Why this job: Join a supportive team and make a real impact in the payments sector.
- Qualifications: Experience in client management within the payments industry and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
£40-45k basic + bonus + excellent benefits
Hybrid working, London or Birmingham office plus working from home.
Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Operating as an issuer & a processor, we provide our wide customer base with a range of solutions which help them deliver to their own customers. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team.
The role:
- Maintaining & developing client relationships.
- Manage contractual obligations.
- Own and develop the customer contact plan, holding regular internal & external meetings on the client account.
- Become the key conduit between customer and internal teams, managing issues or escalations & feeding back to the business to improve future performance.
- Raising support and change tickets on behalf of clients, ensuring you monitor these until resolved.
- Create and run regular reports, monitoring all aspects of client activity including financial performance, profitability & risk.
- Work closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres.
About you:
- Great communicator.
- Previous track record in successfully managing clients within the payments sector (acquiring, issuing, processing or prepaid).
- Brilliant relationship building skills gained in account manager, customer success or client service management style roles.
- Self-motivated, good with technology, background in banking/payments/financial services.
- Useful but not essential - experience of managing central or local government clients.
Account Manager - Prepaid Cards in England employer: Payments Recruitment
Contact Detail:
Payments Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Prepaid Cards in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments sector and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their payment solutions and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Share specific examples of how you've successfully managed client relationships in the past, especially in the payments sector. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Account Manager - Prepaid Cards in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships, especially in the payments sector. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit. Don't forget to mention any relevant achievements in client management.
Showcase Your Communication Skills: As a great communicator, it's essential to demonstrate this in your application. Use clear and concise language, and make sure to proofread for any errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Payments Recruitment
✨Know Your Payments Stuff
Make sure you brush up on your knowledge of the payments sector, especially around acquiring, issuing, and processing. Being able to discuss trends or recent developments in fintech will show that you're not just familiar with the basics but are genuinely interested in the industry.
✨Show Off Your Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to manage client expectations and foster strong partnerships.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client management. Practice articulating how you would handle issues or escalations, as well as how you would create and run reports. This will help you showcase your problem-solving skills and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s client services and how they measure success. This shows that you're engaged and serious about the role. Plus, it gives you a chance to assess if the company culture aligns with your values.