At a Glance
- Tasks: Own the client journey and ensure smooth technical integrations.
- Company: Fast-growing fintech simplifying payment management for businesses.
- Benefits: Competitive salary, bonus, and benefits with remote work flexibility.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Be the bridge between clients and technology, making a real impact.
- Qualifications: 2+ years in a similar role with strong API knowledge.
The predicted salary is between 40500 - 49500 £ per year.
- Overview
- Technical Account Manager - Payments / e-Comm
About the Company
We’re a fast-growing payments fintech on a mission to simplify how businesses manage payment volumes.
We’re looking for a Technical Account Manager who’s excited by growth, thrives in a fast-paced environment, and loves solving real customer challenges.
You’ll be the bridge between our clients and our technology — ensuring integrations run smoothly, relationships stay strong, and our customers get maximum value from what we build.
- What You’ll Do
- Own the client journey — from onboarding and technical setup through to ongoing support and optimisation.
- Be the voice of your clients, understanding their business goals, pain points, and success metrics to deliver tailored solutions.
- Lead technical discussions with senior stakeholders, helping them make informed decisions on product use, integrations, and technical strategy.
- Collaborate cross-functionally with Product, Engineering, and Support teams to drive improvements and solve complex challenges.
- Proactively manage incidents and ensure smooth resolution of technical issues, maintaining high satisfaction and trust.
- Spot growth opportunities, identifying where clients can benefit from new features, upgrades, or enhanced services.
- Advocate internally for customer feedback and help shape the roadmap with real-world insights.
- What You’ll Bring
- 2+ years’ experience in a Technical Account Manager, Implementation Engineer, or similar role — ideally in fintech, Saa S, or payments.
- Solid understanding of APIs (REST, JSON, SOAP, XML) and web technologies (HTML, CSS, Java Script).
- Comfortable working with API management tools and guiding customers through technical integration processes.
- Excellent communicator — able to translate between business and technical audiences with ease.
- Proactive problem solver with a genuine passion for customer success and technology.
- Fluent in English, both written and spoken.
- #J-18808-Ljbffr
Technical Account Manager in London employer: Payments Recruitment
As a fast-growing payments fintech based in London, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees enjoy competitive salaries, a comprehensive benefits package, and ample opportunities for professional growth, all while working remotely within the UK/EU. Join us to be part of a mission-driven team that values your contributions and empowers you to make a real impact in the world of payments.
