At a Glance
- Tasks: Lead a team and manage high-value client relationships in the fintech payments sector.
- Company: Established international fintech with a diverse portfolio of payment solutions.
- Benefits: Competitive salary, bonus, hybrid working, and professional development opportunities.
- Other info: Opportunity for career growth in a collaborative and innovative environment.
- Why this job: Join a dynamic team and make a real impact in the fast-paced fintech industry.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Hybrid working, London or Birmingham office plus working from home.
Our client is an established international fin-tech with an impressive portfolio of payment products. Operating as an issuer and processor, we provide our wide customer base with a range of solutions which enable them to service their own customers successfully. Due to continued growth, we are keen to recruit a Senior Account Manager - Team Leader to join the business and take ownership of our Account Management team, whilst managing your own high-value portfolio. This role represents a great opportunity to jump into a player-manager role within a brilliant team.
The role:
- Manage a high-profile, high-value key client relationship, acting as the main relationship manager, point of contact and escalation point.
- Take ownership of a small team of Account Managers, manage & motivate, train & develop, and ensure they are on track to achieve their own targets.
- Support the team to identify and develop any growth opportunities.
- Ensure the account management processes are effective, documented & meet the high standards our customers expect, delivering continuous improvement.
- Build & maintain a great relationship with clients, acting at a senior level to resolve issues, owning relationships with key/high-value accounts and/or supporting your team on these relationships.
- Communicate brilliantly with internal & external stakeholders.
- Organise regular client meetings, owning the contact plan.
- Performance monitoring of both your own clients & your team's performance.
- Develop & track KPI's across your team.
- Prepare & present regular reports to senior leadership.
About you:
- You are likely to have a good track record of account / relationship management, client services or customer success in a payments, acquiring, issuing, processing or prepaid environment.
- Experience of managing high-value, key accounts (central/local government experience is useful).
- Great communication, leadership, team / people management, relationship building skills will be key.
- Remaining calm under pressure, you find solutions and resolve issues with your can-do attitude and team-player ethos.
- Risk identification & mitigation ability.
- Analytical and able to report, analyse and extract data.
- Proven track record in people management, obtaining their buy-in & leading from the front.
- Customer focused, collaborative and a true team player.
- Adaptable and able to thrive in a heavily regulated & often complex client landscape.
- Highly motivated and lots of energy, you are keen to make an impact and deliver a fantastic customer experience.
Senior Account Manager - Team Leader - Prepaid in England employer: Payments Recruitment
Join a rapidly expanding fintech company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact growth in the e-commerce sector. With competitive salaries, comprehensive healthcare, and opportunities for professional training, this role not only promises financial rewards but also fosters personal and career development in a supportive hybrid environment.
