At a Glance
- Tasks: Lead the onboarding process for new customers and partners in a dynamic payments environment.
- Company: Join a leading payments technology company with a friendly and motivated team.
- Benefits: Competitive salary, bonus, and benefits in a supportive work culture.
- Other info: Enjoy a Monday to Friday role with excellent growth opportunities in a fast-paced environment.
- Why this job: Make a real impact by improving onboarding processes and leading a high-performance team.
- Qualifications: Experience in customer onboarding, sales support, and team leadership is essential.
The predicted salary is between 51750 - 63250 £ per year.
Our client is a leading payments technology company, who are building a successful team in their Hull office. As part of the continued business growth, we are keen to hire an onboarding professional to join the business & lead the team. We are a highly motivated and friendly team, with lots of potential for further growth. This is a back office role, Mon-Fri 9-5, leading a small team and ensuring new customers are onboarded compliantly & within agreed service levels.
About the role
- Manage the onboarding process of all new customers and partners, including AML, KYC and account set-ups, working at scale & pace to ensure success.
- Improve, develop, refine and unify existing processes, and create new ones, to deliver successful, prompt & compliant onboarding.
- Support commercial teams by communicating best practice when signing up new clients.
- Develop a plan to make our processes better, quicker and more robust to achieve the best possible service.
- Manage, motivate, recruit and develop a team of high performance onboarding associates.
About you
- You are likely to have a good background in customer onboarding & sales support, preferably within payments, merchant services, acquiring, issuing or processing (although we are happy to look at other financial services, insurance or related onboarding backgrounds).
- Great interpersonal skills with brilliant planning & communication abilities, able to work in a high-growth, constantly changing environment.
- People / team leadership experience is key, with ability to plan for change & be super organised!
- Use your experience of onboarding to resolve issues, ease concerns and manage escalations.
Merchant Onboarding Manager in Hull employer: Payments Recruitment
Join a rapidly expanding fintech company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact growth in the e-commerce sector. With competitive salaries, comprehensive healthcare, and opportunities for professional training, this role not only promises financial rewards but also fosters personal and career development in a supportive hybrid environment.
