At a Glance
- Tasks: Manage key accounts and develop strong client relationships in a dynamic fin-tech environment.
- Company: Join a successful international fin-tech with an impressive portfolio of payment solutions.
- Benefits: Competitive salary, bonus, hybrid working, and excellent benefits package.
- Other info: Enjoy a supportive team culture and opportunities for professional growth.
- Why this job: Be the key link between clients and teams, making a real impact in the financial services sector.
- Qualifications: Experience in account management within payments or financial services, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team & manage a high profile key account.
£40-50k basic + bonus + excellent benefits
Hybrid working, London, Manchester or Birmingham office 2 days/week
The role includes:
- Maintaining & developing client relationships within a complex key account
- Managing contractual obligations & ensuring compliance with KPI's & SLA's
- Owning and developing the customer contact plan, holding regular internal & external meetings on the client account
- Becoming the key conduit between customer and internal teams, managing issues or escalations/complaints
- Raising support and change tickets on behalf of clients, ensuring you monitor these until resolved successfully
- Creating and running regular reports, monitoring all aspects of client activity including financial performance, profitability & risk
- Working closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres
About you:
- Great communicator
- Previous track record in successfully managing a complex client within a payments banking or financial services environment
- Brilliant relationship building skills gained in account management, customer success or client service management style roles
- Contract monitoring & management experience, with a focus on achieving agreed KPI's & SLA's
- Self motivated, good with technology
Key Account Manager in England employer: Payments Recruitment
Join a rapidly expanding fintech company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact growth in the e-commerce sector. With competitive salaries, comprehensive healthcare, and opportunities for professional training, this role not only promises financial rewards but also fosters personal and career development in a supportive hybrid environment.
