At a Glance
- Tasks: Manage client relationships and ensure smooth communication between customers and internal teams.
- Company: Dynamic international fin-tech with a strong portfolio of payment solutions.
- Benefits: Competitive salary, bonus, hybrid working, and excellent benefits.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a supportive team and make a real impact in the payments sector.
- Qualifications: Experience in client management within the payments industry and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
£40-45k basic + bonus + excellent benefits
Hybrid working, London or Birmingham office plus working from home.
Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Operating as an issuer & a processor, we provide our wide customer base with a range of solutions which help them deliver to their own customers. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team.
The role:
- Maintaining & developing client relationships.
- Manage contractual obligations.
- Own and develop the customer contact plan, holding regular internal & external meetings on the client account.
- Become the key conduit between customer and internal teams, managing issues or escalations & feeding back to the business to improve future performance.
- Raising support and change tickets on behalf of clients, ensuring you monitor these until resolved.
- Create and run regular reports, monitoring all aspects of client activity including financial performance, profitability & risk.
- Work closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres.
About you:
- Great communicator.
- Previous track record in successfully managing clients within the payments sector (acquiring, issuing, processing or prepaid).
- Brilliant relationship building skills gained in account manager, customer success or client service management style roles.
- Self-motivated, good with technology, background in banking/payments/financial services.
- Useful but not essential - experience of managing central or local government clients.
Account Manager - Prepaid Cards in England employer: Payments Recruitment
As a leading international fin-tech, our company offers an exceptional work environment for Account Managers in the prepaid cards sector. With a hybrid working model based in vibrant London or Birmingham, employees benefit from a supportive culture that prioritises professional growth and development, alongside competitive salaries and bonuses. Join us to be part of a dynamic team that values innovation and collaboration, ensuring you thrive in your career while making a meaningful impact in the payments industry.
