Head of Fraud and Risk

About the Company

We are a global financial technology organisation providing banking, payments, foreign exchange, and digital asset infrastructure through a unified platform. Our technology enables businesses to move, manage, and access funds across multiple currencies, payment networks, and jurisdictions through a single integration. Operating across multiple regulated markets, we support a diverse portfolio of enterprise clients and process significant transaction volumes annually.

The Role

• Fraud Risk Framework & Governance
  • Develop, implement, and maintain the organisation's fraud risk management framework, including associated policies, standards, and procedures.
  • Provide second-line oversight of fraud risks across the business, ensuring fraud risks are appropriately identified, assessed, managed, and mitigated by first-line teams.
  • Conduct fraud risk assessments across products, customer segments, payment channels, and operational processes to identify vulnerabilities and emerging risks.
  • Monitor fraud trends, typologies, and emerging threats within the payments and financial services sector, ensuring controls and mitigation strategies remain effective.
• Fraud Control Oversight
  • Review and challenge fraud prevention and detection controls implemented by operational teams, including transaction monitoring rules, fraud detection systems, and preventative safeguards.
  • Provide oversight of fraud rule implementation, tuning, and optimisation to ensure controls remain effective while minimising operational friction.
  • Maintain quality assurance and quality control frameworks covering fraud-related activities conducted by first-line teams.
  • Perform independent reviews of fraud alert handling, investigations, and case management processes to ensure compliance with internal policies and regulatory expectations.
  • Assess whether fraud cases are appropriately identified, escalated, investigated, and resolved, identifying opportunities for improvement where necessary.
  • Identify control weaknesses, process gaps, and enhancement opportunities to strengthen fraud prevention and detection capabilities.
• Product & Change Risk Management
  • Ensure fraud risk considerations are embedded within new products, services, payment flows, and technology changes.
  • Work closely with Product, Technology, Operations, Compliance, and Risk teams to assess and mitigate fraud-related risks during business change initiatives.
• Reporting & Risk Analysis
  • Develop and maintain fraud risk reporting, dashboards, key risk indicators (KRIs), and management information for senior leadership and governance committees.
  • Analyse fraud data and trends to identify systemic issues, emerging threats, and opportunities to strengthen the control environment.
  • Escalate material fraud risks, control weaknesses, and emerging threats through appropriate governance channels.
• Assurance & Regulatory Support
  • Support internal audits, regulatory reviews, and independent assurance activities relating to fraud risk management.
  • Maintain awareness of evolving regulatory expectations, fraud typologies, and industry best practices.
  • Act as a subject matter expert on fraud risk and provide guidance to stakeholders across the business.
  • Collaborate with Fraud Operations, Compliance, Risk, Transaction Monitoring, Product, and Operations teams where fraud risks intersect with broader financial crime risks.

Candidate Profile

• Essential Experience
  • 10–15 years' experience in fraud risk management, financial crime, payments risk, or related disciplines within financial services, fintech, banking, or payment institutions.
  • Significant experience in a senior management or leadership role with responsibility for fraud oversight and governance.
  • Experience operating within a second-line risk, compliance, oversight, assurance, or control-testing function.
  • Strong understanding of fraud typologies relevant to payments and digital financial services, including payment fraud and authorised push payment (APP) fraud.
  • Experience developing, implementing, or overseeing fraud risk frameworks, risk assessments, and control environments.
  • Experience conducting quality assurance reviews, control testing, or oversight of fraud investigations and operational fraud processes.
  • Strong analytical capability with experience interpreting fraud data, identifying trends, and assessing control effectiveness.
  • Experience with fraud detection platforms, transaction monitoring systems, or fraud rule engines is advantageous.
  • Excellent stakeholder management skills, including the ability to provide constructive challenge while maintaining collaborative relationships.
  • Strong written and verbal communication skills with experience presenting risk insights to senior management and governance forums.
  • Ability to operate effectively in a fast-paced and evolving environment.
  • Strong organisational skills with the ability to manage competing priorities and deadlines.
  • Experience coaching, mentoring, and delivering training to colleagues and stakeholders.
  • Strong problem-solving skills, attention to detail, and commercial awareness.
  • Excellent interpersonal and relationship-building skills.

Benefits

• Annual professional development and training allowance.
• Cycle-to-work and travel support schemes.
• Fitness and wellbeing allowance.
• Employee discount platform.
• Competitive pension scheme.
• Private health, dental, and life insurance.
• Complimentary office refreshments and regular social events.
• Generous annual leave entitlement, including public holidays, birthday leave, and volunteering days.