Payments Data & Policy Lead

This position involves supporting the PSR’s work on APP scams, with a focus on prevention and consumer protection. It offers an opportunity to lead and shape high-priority work, helping deliver valuable insights for consumers, firms and regulators.

Responsibilities

• Work closely with internal stakeholders (including policy, legal, data and communications teams) to review consultation responses, resolve issues and ensure alignment on the future data reporting approach, methodology and delivery plans.
• Project manage the end‑to‑end delivery process, from data collection through to publication, including managing a dedicated inbox, implementing a data quality framework, overseeing governance processes and proactively identifying and escalating risks.
• Collaborate with data analysts to analyse submitted data, interpret findings, identify trends and investigate emerging or potential issues.
• Engage professionally with PSPs and other external stakeholders (including industry, government and regulatory partners) to clarify data requirements, resolve discrepancies and errors, and support effective data submission.
• Communicate complex data clearly and confidently in plain English, including preparing written responses, drafting reports and presenting findings in senior‑level, working‑level and external stakeholder meetings.
• Take ownership of drafting the final report, ensuring clear, concise and well‑evidenced findings supported by robust data.
• Support wider Payment Systems Regulator supervision and policy priorities as required, contributing to related analytical, reporting and regulatory work across the team.

Minimum Requirements

• Data analysis experience, including identifying trends and issues in complex datasets, with experience working with large‑scale and complex data environments.
• Experience of working in a supervisory, policy or regulatory environment.
• Experience of project delivery – including ability to plan and work to deadlines, understand risks, opportunities and dependencies.

Essential Skills

• Effective written, oral communication and presentation skills, including the ability to distil complex issues into succinct messages and present confidently to a variety of internal and external stakeholders.
• Highly developed relationship building and influencing skills and an ability to work with other team members and experts, internally and externally.
• Effective prioritisation skills with the ability to manage competing demands and focus effort where it delivers greatest impact.
• An ability to exercise judgement in collaboration with a multidisciplinary team, including economists, lawyers, payment specialists and other policy advisors.
• An ability to take into account potentially conflicting views without losing sight of overall strategic aims and objectives.

Benefits

• 25 days annual leave plus bank holidays.
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• A flexible benefits scheme designed around your lifestyle.